Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
5 star
by A verified traveler
Posted 23 Nov 2024
Abc
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by HotelMgmt, Hotel Management
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon, Christie!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by HotelMgmt, Hotel Management
Many thanks for your five-star feedback. It's a pleasure to know we met all your expectations for a perfect stay, and we're keenly awaiting your next arrival.
by A verified traveler
Posted 16 Nov 2024
Front desk staff was terrible. When you check in there is absolutely no information given regarding what is available to you, breakfast, the restaurant/bar, etc. I had to ask for directions to the elevator. They were so terrible, i was 1 of 3 parties wondering aimlessly looking for the elevator with someone who is handicapped. I guess we all got the same amazing directions.
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
The experience you described is truly concerning, as every guest should be welcomed with attentive and helpful service. It is disappointing to hear that important information about the amenities was not provided during check-in, and that you and other guests experienced difficulties locating basic facilities. The goal is always to ensure guests feel informed, comfortable, and supported from the moment they arrive. Your feedback will be used to address these shortcomings, with the intention of providing a much more seamless and welcoming experience in the future.
by A verified traveler
Posted 14 Nov 2024
It was nice
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
It is great to know that you found your stay at Hotel Paradox, Autograph Collection to be enjoyable. The team always aims to create a positive and comfortable experience for every guest. We hope to welcome you back soon for an even more memorable visit, Michael!
by A verified traveler
Posted 12 Nov 2024
10/10 Stay!
Comment from Hotel Management
15 Nov 2024 by Hotelmgmt, Hotel Management
It is fantastic to hear that your experience at Hotel Paradox, Autograph Collection was a perfect one! The team is thrilled to know everything met your expectations, and we look forward to welcoming you back for another exceptional stay.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by HotelMgmt, Hotel Management
We were sorry to see that your recent visit fell short of your expectations. It is our hope you’ll consider returning in the future so we may provide you with the quality of stay you deserve, Peggy.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for rating us so highly, Kelly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Hotelmgmt, Hotel Management
We regret we didn't provide you with a five-star experience. Our team would love the opportunity to impress you on a future visit, Haley.
