Ratings based on 55 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2022
El hotel esta cerrado hace 2 años‼️
by A verified traveler
Posted 16 Dec 2020
by A verified traveler
Posted 25 Oct 2020 on Hotels
iit was an awful experience for,me to take a taxi cab and arrive to a hotel that was closed. I am so glad I didn't pay in advance.. Hotels.com should be sure that the hotels are open to advertise them. I should request compensation for my expenses and the frustration I had when at 10 pm I had no place to arrive. AWFUL EXPERIENCE!!!!
by A verified traveler from Canada
Posted 25 Jun 2019
A bit old. But they were great to accommodate me and my girlfriend at last minute.
Basic amenities, ideal for a quick stay over.
Thank you
Comment from Hotel Management
2 Aug 2019 by Hotel Las Palmas , Hotel Management
Thank you for staying with us! Your comments help us to keep improving continuously
by A verified traveler
Posted 11 Jun 2019
Comment from Hotel Management
4 Aug 2019 by Hotel Las Palmas , Hotel Management
gracias por alojarse con nosotros! esperamos tenerlo en breve con nosotros
by A verified traveler
Posted 28 May 2019 on Orbitz
Comment from Hotel Management
2 Jun 2019 by Jose Manuel Vaca , Hotel Management
Gracias por alojarse con nosotros! esperamos verlo pronto nuevamente por nuestras inatlaciones
by A verified traveler from Houston, Texas
Posted 20 Nov 2018 on Travelocity
It is a nice hotel, the staff are nice too and the food for breakfast have a lot of selection. I will get this hotel again when i come to Santa Cruz.
My only concern is there's a little in the bathroom that needs to be fixed. Overall, our stay here here was comfortable.
Comment from Hotel Management
24 Nov 2018 by Ronald Arteaga, Hotel Management
Many thanks for your comment and hope to see you back soon!!
by A verified traveler from Virginia
Posted 7 Aug 2018
great. enjoyed my stay very much snd very reasonable
Comment from Hotel Management
9 Aug 2018 by Ronald Arteaga, Hotel Management
Many thanks for your comments and we hope to see you back soon!!
by A verified traveler
Posted 2 Mar 2018 on Hotels
Everything was great.
Comment from Hotel Management
11 Mar 2018 by Ronald, Hotel Management
Many thanks for your comments. We hope to see you back soon!!
by A verified traveler
Horrible experience
Posted 3 Oct 2017I've stayed at this hotel a few times previously and everything was always wonderful. On this occasion the hotel was not able to respect my reservation through Expedia and told me they were all booked. I was left to find an available hotel in the middle of the night during the busiest time of the year for them. Luckily I found a hotel. Not impressed by the Hotel Las Palmas handled a repeat customer.
Comment from Hotel Management
24 Nov 2017 by Ronald, Hotel Management
We apologize for trouble at check in time and we hope to see you soon in order to show how we care our guests.
