Ratings based on 55 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Don’t consume anything in the fridge or use what is provided for you in the room. They will charge you in dollars at an inflated price. Also check the math. They mark up everything.
Comment from Hotel Management
27 Oct 2024 by Tania, Hotel Management
We appreciate your time leaving a comment, and are sorry to hear you didn’t have an positive experience with us after everything we did to accommodate your travel inconveniences twice. Unfortunately, the fridge is not free and everything you consume from it is charged to your account. If you are looking for better pricing there is a supermarket near by you could have gone to, unfortunately you did not ask for suggestions and options.
by A verified traveler
Posted 11 Aug 2022
I like very much the attention and the instally
Comment from Hotel Management
11 Aug 2022 by Tania, Hotel Management
Thank you for your comments and we are very pleased to know you have had a pleasant stay with us. We hope to have you with us again in your future travels to our city.
by A verified traveler
Good hotel
Posted 31 Jan 2022 on HotelsGood hotel, only needs get more modern.
Comment from Hotel Management
2 Feb 2022 by Tania, Hotel Management
We appreciate your comments! Hope to serve you again in your future travels to Santa Cruz
by A verified traveler
Posted 11 Nov 2021
Nice friendly, excellent service.
Comment from Hotel Management
6 Dec 2021 by Management, Hotel Management
We appreciate your comment and are very happy to know you had a pleasant stay with us! We hope to serve you soon again!
by A verified traveler
It’s an okish hotel
Posted 16 Jan 2021 on HotelsThe hotel was so so not the best not the worst but definitely seem better
Comment from Hotel Management
19 Jan 2021 by Admin, Hotel Management
We appreciate your comments and hope to serve you again in the future.
by A verified traveler
Comfort stay and nice staff
Posted 8 Dec 2020 on HotelsWe spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Comment from Hotel Management
8 Dec 2020 by Tania, Hotel Management
We appreciate very much your feedback. We hope to serve you again in your visits to our city.
by A verified traveler from Mississauga, Ontario, Canada
Posted 22 Mar 2020
I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Comment from Hotel Management
22 Mar 2020 by Dagner, Hotel Management
We thank you very much for your comment and are very pleased that you had a pleasant stay with us! We hope to serve you again in your future visits to our city! Stay safe!
by A verified traveler
Hotel Arenal
Posted 6 Jan 2020 on HotelsI came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in.
She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos.
The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport.
Then I had to pay 80 Bolivanos for the hotel taxi.
They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Comment from Hotel Management
7 Jan 2020 by Tania, Hotel Management
We appreciate your comment, we have already taken measures to address the environmental issues you mention.
In regards to the payment you made, and specially with cash payments, we need the assistance of our clients in requesting their receipt, for your support and for our internal controls.
We coordinate, through third party vendors the airport shuttle service. This service must me requested in advance and is not free.
We hope to serve you again in your future travels to our city.
Best regards,
by A verified traveler
Posted 25 Oct 2019
Comment from Hotel Management
25 Oct 2019 by Tania, Hotel Management
We are sorry to hear you did not have a pleasant stay with us. We would have liked to know more regarding your stay with us.
by A verified traveler
Posted 8 May 2019
great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
Comment from Hotel Management
8 May 2019 by Tania, Hotel Management
We appreciate very much your time in leaving your comments and are very pleased to hear that you had a pleasant stay!
We hope to serve you again in your future visits to our city.
