Ratings based on 513 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woodinville
Posted 23 Nov 2024
Helpful staff
by A verified traveler
Posted 8 Nov 2024
Comfortable beds and spacious room with nice tv. WiFi was spotty. One pillow case had lipstick and a boot print on it and one towel was not clean. Quiet space.
Comment from Hotel Management
19 Nov 2024 by Danny, Hotel Management
Thank you for staying with us. We appreciate your business ! We appreciate you taking the time to share your experiences while with us, and we are pleased to know you had an enjoyable stay at our hotel. We are sorry for any inconvenience and hope that will not deter you from returning and that we will have future opportunities to welcome you back.
by A verified traveler
Posted 5 Nov 2024
Great!!
Comment from Hotel Management
8 Nov 2024 by Danny, Hotel Management
Thanks for your one more visit, see you next time....
by A verified traveler
Posted 31 Oct 2024
CONVENIENT
Comment from Hotel Management
1 Nov 2024 by Danny, Hotel Management
Thanks for being our return Customer, we appreciate your business.
by A verified traveler
Posted 22 Oct 2024
Such a cute little place. Seems newly renovated and check in was a breeze. Only downside was there is no hairdryer.
Comment from Hotel Management
23 Oct 2024 by Danny, Hotel Management
Thank you for staying with us. We appreciate your business ! We appreciate you taking the time to share your experiences while with us, and we are pleased to know you had an enjoyable stay at our hotel. We are sorry for any inconvenience and hope that will not deter you from returning and that we will have future opportunities to welcome you back.
by A verified traveler
Posted 4 Sep 2024
I loved my stay. Room was clean and spacious and staff was incredibly friendly and helpful. Would definitely stay again
Comment from Hotel Management
5 Sep 2024 by DANNY, Hotel Management
Thank you Madison for choosing our hotel for your recent visit in Santa Cruz. I am pleased to know you found your time with us to be nothing less than a perfect 5 out of 5. We appreciate you being our guest and we are sorry for any inconvenience during your stay and hope we have the opportunity to see you again soon......
by A verified traveler
Posted 3 Sep 2024
nice area.
Comment from Hotel Management
5 Sep 2024 by Danny, Hotel Management
Thank you Nelly for choosing our hotel for your recent visit in Santa Cruz. I am pleased to know you found your time with us to be nothing less than a perfect 5 out of 5. We appreciate you being our guest and we are sorry for any inconvenience during your stay and hope we have the opportunity to see you again soon......
by A verified traveler
Posted 30 Aug 2024
Dirty small rooms with little privacy and gross smoking area right outside the room. Sketchy area and homeless people walking around. Property manager was rude and refused to offer refund for early checkout.
Comment from Hotel Management
31 Aug 2024 by Danny, Hotel Management
Thanks Chris for your review, we appreciate your business. You was happy here your first 4 nights and then your work schedule was changed then you asked about early checkout refunds but we told you upon checking about our Policies. Then everything changed to Dirty, smelly, sketchy etc...
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Danny, Hotel Management
Thanks for staying with us, we appreciate your business.
by A verified traveler
Posted 20 Aug 2024
Service was excellent here! The room was perfect for us! Staff was very kind and helpful!
Comment from Hotel Management
25 Aug 2024 by Danny, Hotel Management
Thank you Preston for staying with us. We appreciate your business ! We appreciate you taking the time to share your experiences while with us, and we are pleased to know you had an enjoyable stay at our hotel. We are sorry for any inconvenience and hope that will not deter you from returning and that we will have future opportunities to welcome you back.
