Ratings based on 327 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Loved the Harbor Inn, comfy bed, definitely better experience than a Main Stream Hotel…!
Comment from Hotel Management
17 Oct 2024 by Erick, Hotel Management
Thank you! We value and appreciate your feedback. We hope to see you again in the future!
by A verified traveler
Posted 1 Jun 2024
Nice and quiet!
Comment from Hotel Management
1 Jun 2024 by Erick, Hotel Management
We appreciate and value your feedback. Thank you!
by A verified traveler
Posted 28 May 2024
The staff was friendly and accommodating. The two story room was extremely small abd cramped. The beds were hard and uncomfortable and we kept hitting our head on the wall trying to get in and out of bed !!! For the price it was horrible !!!!
Comment from Hotel Management
28 May 2024 by Erick, Hotel Management
Dear guest, we know our city can be expensive, and we strive to ensure we provide fair value here at the Harbor Inn. We are sorry to note that we fell short of this goal during your visit. We wish you had rested more comfortably, and we hope you find the ideal accommodations for your needs the next time you are in Santa Cruz.Kind Regards, Hotel Management
by A verified traveler
Posted 28 May 2024
The check in process was easy, the bed was pretty comfortable and soft, and the room was a nice size. Would recommend staying here, it was very nice!
Comment from Hotel Management
28 May 2024 by Erick, Hotel Management
Thank you! We value and appreciate your feedback. We hope to see you again in the future!
by A verified traveler
Posted 17 May 2024
This place is simple, clean, and reasonably priced for the location. Good bed, firm but not hard. I like the old-fashioned aesthetic. We checked in and out without face-to-face contact with staff, which was fine. We had all we needed. Downsides, minor: The shower dial was missing so it was a bit hard to adjust the temp (cold, very hot, small area of happy medium, no place to run in tiny shower stall!) Lights just outside windows are very bright. Blinds on both windows, curtain on one took care of most of that. Brought earplugs, didn't need them thanks to conscientious other guests (thanks folks!). We had a pleasant stay and will likely be back.
Comment from Hotel Management
17 May 2024 by Erick, Hotel Management
Thank you! We value and appreciate your feedback. We hope to see you again in the future!
by A verified traveler
Posted 12 May 2024
The room was cold and the small space heater didn’t work. The room smelled musty. The bed was very comfortable. It was well located near my daughter and the harbor.
Comment from Hotel Management
13 May 2024 by Erick, Hotel Management
We appreciate and value your feedback. Thank you!
by A verified traveler
Posted 6 May 2024
Odors of mildew and mold outside going in and even seeping into our sleeping quarters.
Great for location. Very clean but needs freshening up- carpet, paint, shower stall needs help before more serious repairs needed... panels coming undone from the walls.
Comment from Hotel Management
6 May 2024 by Erick, Hotel Management
Thanks for staying with us!
by A verified traveler
Posted 21 Apr 2024 on Hotels
As always, it was wonderful. The only drawbacks Are that there is only a portable heater in the room and if you don’t know, it’s there it can get a bit chilly. Also, there is no Housekeeping service, but that’s not really a problem. Extra towels, etc. are available if you need them. Overall, it’s a wonderful place to say, and quite cozy and comfy.
Comment from Hotel Management
22 Apr 2024 by Erick, Hotel Management
Thank you! We value and appreciate your feedback. We hope to see you again in the future!
by A verified traveler
Posted 15 Apr 2024
A little dated, but definitely clean, roomy, and comfortable. Accommodating staff as well. I would stay again.
Comment from Hotel Management
17 Apr 2024 by Erick, Hotel Management
We appreciate and value your feedback. Thank you!
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Erick, Hotel Management
Thanks for staying with us!
