Ratings based on 431 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Customer Service, Hotel Management
Narda, thank you for choosing to stay with us at Hampton Inn Santa Cruz West. We're glad you had a positive experience and look forward to welcoming you back soon.
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Customer Service, Hotel Management
Nhung, thank you for staying with us at Hampton Inn Santa Cruz West. We're thrilled you enjoyed your experience, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Sep 2024
Front desk agent was extremely nice.
Comment from Hotel Management
3 Sep 2024 by Customer Service, Hotel Management
Mariah, we're delighted you loved your experience at Hampton Inn Santa Cruz West. Our team members strive to ensure guests feel welcome, and it's wonderful to hear the front desk left a positive impression. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 1 Sep 2024
The property was extremely clean. Sure it wasn’t perfect, but it was cleaner than more expensive places I have stayed in hopes it would be. The front desk gentleman was very friendly and personable.
They offer a very nice continental breakfast; much more than most offer. Not a buffet, but not just some boring pastries. The staff putting out the food were bery nice and accommodating. It was 8:45 and breakfast stopped at 9; they didn’t try and “not” refill the options available. It was nice to see.
The bed and pillows were probably some of the best I’ve EVER had in a hotel. And I have back issues and usually sleep in an ergonomic position with an adjustable bed at home. I slept like a baby here, and no I wasn’t drunk; not even close.
Comment from Hotel Management
3 Sep 2024 by Customer Service, Hotel Management
Travis, we're delighted you loved your experience at Hampton Inn Santa Cruz West. The team is thrilled to hear that you appreciated their friendliness and the cleanliness of the property. It's wonderful to know you enjoyed our breakfast offerings and found the bed and pillows exceptionally comfortable. We look forward to welcoming you back for another restful stay.
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Customer Service, Hotel Management
Ira, it’s wonderful to hear you had a great time at Hampton Inn Santa Cruz West. We hope to welcome you back on your next visit!
by A verified traveler
Posted 21 Aug 2024
Check in was super fast. Staff was helpful and friendly. Room was spacious and immaculate. Free coffee/tea bar in the lobby was great! Breakfast was impressive with lots of tasty options. Pizza place was located directly across the street and had great food.
Comment from Hotel Management
23 Aug 2024 by Customer Service, Hotel Management
Julianne, we're thrilled you enjoyed your stay at Hampton Inn Santa Cruz West. It's fantastic to know that you appreciated our friendly team members, immaculate rooms, and tasty breakfast options. We're glad the convenient location met your needs as well. We hope to have the pleasure of welcoming you back soon!
by A verified traveler from MANTECA
Posted 16 Aug 2024
The room was clean & spacious. The staff was helpful and attentive to our needs. To top things off, a great breakfast was supplied.
Comment from Hotel Management
18 Aug 2024 by Customer Service, Hotel Management
Javier, thank you for staying with us at Hampton Inn Santa Cruz West. The team is thrilled to hear that you found the room comfortable and enjoyed the breakfast. We hope to welcome you back soon!
by A verified traveler
Posted 12 Aug 2024
Hampton Inn west is a well-appointed modern hotel located in a convenient spot of Santa Cruz. The hotel is well-kept, though we had issues getting our room cleaned. In total, we were there 4 days and never had the room checked. The hotel was about the cheapest option around, though the prices go up exponentially on weekends and with less than a 3 night stay. Our 4 days/3 nights was less than my sister's 2 night stay.
Comment from Hotel Management
14 Aug 2024 by Customer Service, Hotel Management
Karl, it's great to hear that you found Hampton Inn Santa Cruz West to be well-appointed and conveniently located. The team aims to ensure guest rooms are cared for, and it seems there was a lapse during your visit. They are always striving to provide value, though the weekend and stay-duration pricing can indeed vary. Your feedback is valuable and will assist in enhancing future guest experiences.
by A verified traveler
Posted 8 Aug 2024
Good
Comment from Hotel Management
9 Aug 2024 by Customer Service, Hotel Management
Keith, thank you for your feedback! We are thrilled you enjoyed your stay at Hampton Inn Santa Cruz West. We look forward to welcoming you back soon!
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Customer Service, Hotel Management
Afshin,Thank you for staying with us at Hampton Inn Santa Cruz West. We’re thrilled you had a great experience. We're looking forward to welcoming you back soon!
