Ratings based on 224 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
a Disappointments Room
Posted 12 Jun 2022 on HotelsThe room has no windows, the air is not circulating in my room. Only one light works in the space and there are stains on the sheets.
by A verified traveler
Posted 2 Nov 2021 on Hotels
Set up for after hours check in. Arrived and no key to be found. Had to find another place to stay late night. They refuse to provide a refund.
by A verified traveler
Great place
Posted 27 Sep 2021 on HotelsIt was amazing
Comment from Hotel Management
28 Sep 2021 by Cristina, Hotel Management
Dear guest,
Thank you for the feedback, it is very important for us.
We hope you will come back very soon!
Thank you.
by A verified traveler
City centre stay
Posted 10 Mar 2020 on HotelsBasic accommodation in a very central location. Ideal for a brief stay.
Comment from Hotel Management
12 Mar 2020 by Cristina, Hotel Management
Dear Nigel, Thank you for everything, we hope to see you very soon!
by A verified traveler
Posted 4 Mar 2020
very close to downtown activities and tourist areas
Comment from Hotel Management
5 Mar 2020 by cristina, Hotel Management
Dear guest, thank you for your feedback! it is very important your opinion for us!
by A verified traveler
You can find a better place for less money.
Posted 3 Mar 2020 on HotelsThis was my third hotel on this trip, the most expensive and also the most disappointing one.
I'll start with the good: the location is great. Quiet street and right next to Alcazar. Also, the TV has English channels on it.
Unfortunately that's the only good thing about it: the room is tiny, one of the towels in the bathroom was clearly used (could tell from the texture of it) and had stains on it. The gray bedspreads had graysh oil stains on it and I wasn't sure they were washed. I could hear neighbor showering and snoring in the next room. The bath cabin door didn't close and the bathroom flooded, so I only showered once. Water didn't drain properly and the room was smelling like a sewage the entire time. Airco kept blowing cold air even after I switched it off and my son's bed didn't have a blanket on, only a bedsheet, I had to ask for it the next day. Single bed had double bed sheets and blankets covers on it because they didn't bother to buy a single one, so after 1 hour of sleeping on it, it became a total mess. What else....oh, yes. We arrived very late at night and wanted to rest in the morning ( I travelled with 2 kids). So, after the room service came to knock on our door, I told them we didn't need it. Soon he came and ask me to go down to check -in. A few minutes later somebody from the reception came to ask the same thing. We booked for 2 nights so I don't get what was the rush. Price- over 100$ a night. You can get a better deal!
Comment from Hotel Management
3 Mar 2020 by Patricia, Hotel Management
Dear guest, first of all we would like to thank you for your positive feedback and apologize for any inconvenience caused.
The rooms are cleaned every day, however, we will take into account the aspects mentioned in order to solve them.
Regarding the register of the identity documents, it should be done as soon as possible as we have a certain time for it.
We would like to apologize again, your reference will make us start for our improvement.
A cordial greeting.
by A verified traveler
Posted 19 Feb 2020
The property is center to everything and walkable.
Comment from Hotel Management
22 Feb 2020 by virginia, Hotel Management
Thank you so much for your comentary, for our is very important your opinion.
Regards
by A verified traveler
Amazing stay
Posted 12 Feb 2020 on HotelsI couldn't thank them enough for the wonderful stay we had at this hotel. Special mention to Virginia who was very helpful and accomodating. We had a room were the roof top was and it was amazing. After our a long day wandering around town you can just sit and relax at the rooftop.The location is superb as its right next to the Alcazar. I can highly recommend this hotel. I am definitely coming back and stay at this hotel
Comment from Hotel Management
13 Feb 2020 by Virginia, Hotel Management
Dear Elizabeth, thanks so much for your stay in our hotel.
Here is your home when do you want.
Best regards.
Virginia
by A verified traveler
Posted 26 Jan 2020 on Hotels
Location was more than incredible. When you turn left you see the walls of the Real Alcazar Palace.However there is no breakfast room and the breakfast was served in a box to the room .
The lady at the reception was very helpful.
Overall great hotel
Comment from Hotel Management
28 Jan 2020 by Cristina, Hotel Management
Thank you for your feedback! It is very important for us you good experience with us. We are looking forward to see you again!
by A verified traveler
Posted 4 Jan 2020
The location was fabulous- right next to Alcazar and the cathedral. Lots of restaurants and very near the Hop on Hop off bus and river. The staff was very helpful and courteous.
When we arrived in our room, the small fridge and bedside table lamp was covered in layers of dust. The bathrrom was clean, but had no shelf in shower for personals and the shower handle would not stay in place. Had to be held at all times or water would squirt all over the bathroom. Was very difficult to take a shower as the shower was open in the back. Noise on the street was somewhat bothersome.
Comment from Hotel Management
4 Jan 2020 by Dep. Recepción, Hotel Management
We appreciate your positive feedback and regret that your stay was not entirely as expected, we will work to make our hotel your choice again to enjoy your stay.
Best regards.
