Ratings based on 945 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
This place was average but for the price not that great; thought I’d pay a little more to get a nicer hotel but it was relatively average. The area of Santa Cruz is full of homeless people and becoming the next San Francisco. The walls are quite thin and the beds are super stiff and uncomfortable. Front desk was alright as they were training someone new. And if this property is full then good luck because there’s hardly any parking. That’s why their policy is one car per room. Other than that it was relatively average like I said. So don’t set your bar high coming here like I did. Because the pictures don’t paint the picture of reality.
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Isaiah, thank you for taking the time to share your experience. The team is committed to providing a pleasant stay for all guests and appreciates your feedback. It is noted that some aspects of your visit did not meet your expectations, and your comments will be considered. Hoping you enjoyed the rest of your time in Santa Cruz.
by A verified traveler from WALNUT CREEK
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Customer Service, Hotel Management
Jim, thank you for your feedback. Your insights are valuable, and we're constantly working to enhance guest experiences. We hope to have the opportunity to make your next visit even better.
by A verified traveler from Austin
Posted 8 Oct 2024
I had a very disappointing experience at the Best Western Inn. The bed sheets were dirty when we checked in, and when I asked the concierge to replace them, they handed me new sheets and expected me to change them myself! This was incredibly unprofessional and unacceptable.
The breakfast was also underwhelming—very basic with limited options, nothing special at all. The location was okay, but don’t expect good service at this hotel. Overall, not worth the stay, and I wouldn’t recommend it
Comment from Hotel Management
9 Oct 2024 by Customer Service, Hotel Management
Ramin, it is concerning to learn about your experience with the bed sheets, as this does not reflect the high standards we strive for. Guests should always feel well cared for, and it seems we missed the mark. Breakfast offerings can vary, and your feedback is valuable for improvement. Thank you for sharing your thoughts.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Customer Service, Hotel Management
Jordan, thank you for staying with us at Best Western Inn Santa Cruz. We're thrilled you had a great experience and look forward to welcoming you back soon!
by A verified traveler
Posted 7 Oct 2024
Easy access to FWY. 2 left hand turns and on the 101South
Comment from Hotel Management
9 Oct 2024 by Customer Service, Hotel Management
Mayo, we’re thrilled you enjoyed your stay at Best Western Inn Santa Cruz. It's great to know our location was convenient for your travels. We're looking forward to hosting you again in the future!
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Customer Service, Hotel Management
Maria, we are thrilled you enjoyed your stay at Best Western Inn Santa Cruz. We're looking forward to welcoming you back on your next visit.
by A verified traveler
Posted 1 Oct 2024
It was loud. The front desk person was awesome and sweet and helpful though!
Comment from Hotel Management
2 Oct 2024 by Customer Service, Hotel Management
Catharine, thank you for sharing your feedback. The team is pleased to know that the colleagues at the front desk made a positive impression during your visit.
by A verified traveler
Posted 27 Sep 2024
Was clean
Comment from Hotel Management
29 Sep 2024 by Customer Service, Hotel Management
Nestor, we’re delighted you loved your experience at Best Western Inn Santa Cruz. Cleanliness is a priority, and it's great to hear it met your expectations.
by A verified traveler
Posted 23 Sep 2024
Pro’s: staff nice and helpful, inside room clean and updated. Beds and pillows comfortable. With windows closed moderately quiet.
Con’s: price gauging because of near by university welcome week, 400.00 a night ! Location on a corner with a signal and massive traffic, ambulance sirens, honking Our view was homeless people begging for money. The towels were worn and mismatched. Internet service down the entire 2.5 days we were there. Breakfast was disappointing.
This place felt like an over priced motel. Only if you could get a ridiculously low rate would I consider staying there. I personally willl never consider staying there again.
Comment from Hotel Management
25 Sep 2024 by Customer Service, Hotel Management
Laura, it's great to know the team members were nice and provided helpful service, and that you found the room comfortable and well-maintained. The nearby university’s events did indeed affect the area's dynamics. The location and the challenges you faced, like internet service and breakfast, are noted. The insights you've provided regarding the room view and other amenities are valuable.
by A verified traveler
Posted 15 Sep 2024
Overall stay was okay. I arrived to check-in too early. When i wanted to use the lobby bathroom staff was using it and took too long. With the room bathroom and other areas needed detail cleaning. It must be deep clean every time.
Comment from Hotel Management
16 Sep 2024 by Customer Service, Hotel Management
Laura, thank you for sharing your feedback. It seems the timing was just a bit off with the lobby facilities during your visit. Your comments about the room and other areas have been noted. The team is always striving to maintain high standards.
