2/10 Terrible
Gabriel
Traveled with family
Nov 24, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was deeply disappointing. The room had a strong musty smell and was infested with mosquitoes. Basic amenities were lacking: there was no telephone, the television didn’t work, the room couldn’t be properly heated, and the walls and ceiling were so thin that I could hear every footstep and conversation from the room above. It was impossible to get a good night’s sleep under these conditions.
When I approached the staff about the malfunctioning TV, their response was shockingly unprofessional. Instead of addressing the issue, I was told it wasn’t their problem and that I could “find another hotel”—this, after the room was already paid for. To make matters worse, I was told to be “grateful” for having a bed, which was both dismissive and insulting. A simple apology or an effort to find a solution would have gone a long way, but instead, I was met with indifference and arrogance.
I fully expect the management to respond to this review with a professional tone, offering excuses like it being a Saturday night and claiming they couldn’t fix the TV. However, don’t be fooled by the reply. The underlying issues at this hotel go beyond a broken television; they stem from a complete lack of hospitality and respect for their guests.
While the staff offered us two bottles of water for free upon checkout, this small gesture did little to compensate for a sleepless night and a tho
Gabriel
Stayed 1 night in Nov 2024