Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from GILBERT
Posted 16 Dec 2024
Ample parking, staff very helpful.
Comment from Hotel Management
18 Dec 2024 by Dean, Hotel Management
Thanks for your review and we hope to see you the next time you are in the area!
by A verified traveler
Posted 15 Dec 2024
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Comment from Hotel Management
15 Dec 2024 by jun, Hotel Management
Dear Mr. Charles,Thank you for staying with us. Thank you for that magic number that you had rated to us.We are hoping to see you again.Regards,
by A verified traveler
Posted 14 Dec 2024
Excellent hotel nice and peaceful and not a far drive from Levi stadium.
Comment from Hotel Management
14 Dec 2024 by jun, Hotel Management
Hello Ms. Leah,Thank you for staying with us. Thank you for sharing your positive experienced.We are looking forward to seeing you again.Best regards
by A verified traveler
Posted 30 Nov 2024
Decent place. The first room had a water leak, so they gave us another room. The second room didn’t have all the towels but the hotel gave us more towels
Comment from Hotel Management
14 Dec 2024 by JOE, Hotel Management
Hi Angela,We are vey thankful for your patience and understanding to our shortcomings. Although we strive very hard to provide the best customer service to offer, regretfully things like these still happens.Please visit us again and give us another chance to let you experience the kind of service that spells the best customer satisfaction.Again thank you
by A verified traveler
Posted 24 Nov 2024
Great place and location, reasonable prices. My go to place to stay.
Comment from Hotel Management
29 Nov 2024 by Dean, Hotel Management
Thanks for making us your lodging partner, we look forward to seeing you soon!
by A verified traveler
Posted 19 Nov 2024
Close to business establishments. Our stay was okay. They had lots of space for parking. Room was clean and spacious. The only downside was the airconditioner was very loud and dusty, it kept us up all night. Thermostat was also not working well. I hope they get to upgrade their AC.
Comment from Hotel Management
19 Nov 2024 by jun, Hotel Management
Hello Ms. Nina,Thank you for staying with us. We deeply regret what you had such experience. But we thank you for your concern. We will assure to you that will never happen again.Regards,
by A verified traveler
Posted 18 Nov 2024
Very noisey and the shower door was broken
Comment from Hotel Management
20 Nov 2024 by Dhez, Hotel Management
Dear Hudson, Thank you for your feedback regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 17 Nov 2024
last minute reservation. picked wrong Best Western since there was three hotels on same street. check in was easy. limited continental breakfast. what i didn’t like was small and crowded / limited parking area. cracked fiberglass shower floor. hair and mold in shower. then invasion of ants in bathroom area. ripped sheets put on bed.
Comment from Hotel Management
23 Nov 2024 by Dean, Hotel Management
I am sorry to read that you experienced a stay that does not measure up to our standards and hope that we are given another opportunity to show what the vast majority of other travelers have experienced.
by A verified traveler
Posted 17 Nov 2024
It was a really nice stay just limited to parking. I couldn’t move from the spot that i found when i first arrived, and there was no street parking. Alot of company trucks parked in double hotel parking as well. Besides that it was great!
Comment from Hotel Management
17 Nov 2024 by jun, Hotel Management
Hello Ms. Susana,Thank you for sharing your positive experience. Thank you for what you had observed about the parking. With that, we are going to be strict about it. We are keeping an eye on it.Thank you and hope to see you gain.Best regards
by A verified traveler
Posted 2 Nov 2024
Wheelchair accessible was perfect. Room size was perfect. Beds were perfect.
Comment from Hotel Management
23 Nov 2024 by Dean, Hotel Management
Thanks for the "perfect" review...see ya next time!
