Ratings based on 349 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 18 Nov 2024
I had called a week prior to make sure our reservation was still good, I asked if we could check in early and they said yes @1 pm, we showed up at 1 pm, they told us it would be an additional $40 to check in early, we ended up paying $30 because we are not from the area and we were tired from traveling. We got into the hotel room, and quickly noticed it was freezing!! The heater did not work, the door did not shut all the way and there was a draft. My husband had to lay down his jacket in front of the door to keep some cold air out. We had gotten up early in the morning to get breakfast, we came back and our key wasn’t working! We took it to the front desk and he helped but it was very inconvenient. We were also told we could do a late check out (11:30am) we got a call from the front desk @11:15 am basically asking us when we were leaving. And not to mention right out front of our door, they were doing rock yard work! Very loud and unprofessional. We just wanted to rest after all that driving. We will not be staying there again.
Comment from Hotel Management
18 Nov 2024 by HR, Hotel Management
Dear Bianca,Thank you for taking the time to share your experience. We apologize for the inconvenience you faced with the early check-in fee, as well as the issues with the room temperature, door, and keycard. It’s disappointing to hear that your stay wasn’t as comfortable and restful as we aim to provide for our guests.We apologize if the early check-in and late check-out arrangements weren’t handled as smoothly as expected. Your comfort is important to us, and we regret that the noise from the yard work disrupted your relaxation after traveling. We are taking your feedback seriously and will address these areas to prevent similar issues in the future.Please know that your experience is not reflective of our usual standards. We appreciate your feedback, and if you choose to give us another opportunity in the future, we’d love to make it up to you. Safe travels, and thank you for bringing this to our attention.
by A verified traveler
Posted 18 Nov 2024
Very closed to Kaiser hospital.
by A verified traveler
Posted 17 Nov 2024
Thanks
Comment from Hotel Management
17 Nov 2024 by HR, Hotel Management
Dear Akbar,Thank you for the great review! We’re glad to hear you enjoyed your stay and that we met your expectations. We’re always looking for ways to make our guests’ experiences even better, so if there’s anything we can improve, please feel free to share. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
Overall the stay was fine for the price. Unfortunately the towel had a lipstick stain and it was not clear if the towel was washed in between stays. The front desk personnel was apologetic when notified.
Comment from Hotel Management
15 Nov 2024 by HR, Hotel Management
Thank you for sharing your feedback with us, We’re glad to hear that your overall stay was satisfactory and that our pricing met your expectations. However, we apologize for the issue with the towel, as this doesn’t meet our standards of cleanliness. We’re pleased our front desk team responded appropriately, but we’re committed to ensuring that such incidents are prevented in the future. Your feedback is invaluable in helping us improve, and we hope to provide you with an even better experience on your next visit. Thank you again for bringing this to our attention.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by HR, Hotel Management
Thank you so much for the fantastic review! We're delighted to hear you had an excellent stay with us. It was a pleasure having you, and we look forward to welcoming you back to Rodeway Inn Santa Clara for another great experience. Safe travels, and see you again soon!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by HR, Hotel Management
Dear Selcuk,Thank you for taking the time to share your feedback. We're glad to hear there were aspects of your stay you enjoyed, and we appreciate your honesty about areas where we can improve. Your comments help us work toward providing a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even better. Safe travels!
by A verified traveler
Posted 21 Oct 2024
Would never recommend this place even to my worst enemy. This place was absolutely horrendous to put it nicely. The staff were quick to lie to Expedia agents in disregarding all issues at hand. Staff eventually was caught up in lies that he hung up the phone and refused to offer any resolution to our list of hygienic and safety concerns. Our room had many fire and hygiene violations, I’m surprised they are even allowed to run business as such. Our room had brown stains randomly around the walls, the entry door was not the proper size so it had an inch gap to where anyone can easily force their way into our room. The linen were not clean, the room had a foul smell, the outlets had no covers and were exposed, there were dead bugs around the room, the shower did not function and water wouldn’t come out. Staff refused to resolve or offer any resolution to any of our issues. They were determined to continue lying and denying everything that they rudely hung up on our call. This place is not suitable for anyone to stay the night much less for families with children. Would never recommend this place. Total waste of money for our family of 6 vacation.
Comment from Hotel Management
21 Oct 2024 by S.S, Hotel Management
Dear Guest,We sincerely apologize for the experience you and your family had during your stay. The issues you’ve described regarding safety, hygiene, and the condition of your room are very concerning, and we deeply regret that we fell so far short of your expectations.We take these matters seriously and are committed to ensuring our guests’ comfort and safety. We are investigating the concerns you raised, including the state of your room and the customer service you received. This does not reflect the standards we strive to uphold.We would appreciate the opportunity to make this right. Please contact us directly so that we can address your concerns more thoroughly and work toward a resolution.Thank you for bringing these matters to our attention. We sincerely apologize for any distress this caused you and your family.
by A verified traveler
Posted 17 Oct 2024
Ok
Comment from Hotel Management
17 Oct 2024 by HR, Hotel Management
Dear Edgar,Thank you for taking the time to share your feedback and for giving us a 4/5 rating! We’re glad to hear that you had an overall positive experience during your stay. If there’s anything we can do to make your next visit even better, please let us know!We hope to welcome you back soon.
by A verified traveler
Posted 16 Oct 2024
No thanks
Comment from Hotel Management
17 Oct 2024 by HR, Hotel Management
Dear Akbar,Thank you for taking the time to share your feedback and for giving us a 4/5 rating! We’re glad to hear that you had an overall positive experience during your stay. If there’s anything we can do to make your next visit even better, please let us know!We hope to welcome you back soon.
