Ratings based on 973 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Customer Care Team, Hotel Management
Dear Juan, we're ecstatic to receive your positive rating! Thank you for choosing our hotel; we're thrilled you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team
by A verified traveler
Posted 3 Jan 2025
the breakfast selection was very good
Comment from Hotel Management
3 Jan 2025 by Customer Care Team, Hotel Management
Dear Greg, thank you for sharing your positive feedback! We're so glad to hear you enjoyed the breakfast selection. We strive to provide a variety of options to start your day right, and we look forward to welcoming you again soon!Best Regards,Customer Care Team
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Customer Care Team, Hotel Management
Dear Ralph, we're ecstatic to receive your positive rating! Thank you for choosing our hotel; we're thrilled you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team
by A verified traveler
Posted 21 Dec 2024
It was okay
Comment from Hotel Management
23 Dec 2024 by Customer Care Team, Hotel Management
Dear Aarya, thank you for your feedback. We're glad to hear your stay was okay. If there's anything specific you feel could have been improved, we would love to hear from you so we can continue enhancing our guests' experiences. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 12 Dec 2024
The property is run down and dirty. Did not feel safe at all. Most guests seemed shady. Although the girl at the front desk was very nice . That was the only good thing about this place.
Comment from Hotel Management
12 Dec 2024 by Customer Care Team, Hotel Management
Dear Gigi, thank you for your honest feedback. We sincerely regret that your experience with our property fell short of expectations. Cleanliness, safety, and comfort are our top priorities, and we’re disappointed to hear about your concerns. Please know that we are actively addressing these issues to improve our facilities and ensure all guests feel secure. We’re glad to hear our front desk team left a positive impression, and we will share your kind words with them. Your feedback is invaluable in helping us make necessary changes, and we hope to have an opportunity to provide a better experience in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 10 Dec 2024
Very bad
Comment from Hotel Management
10 Dec 2024 by Customer Care Team, Hotel Management
Dear Irendy, we’re truly sorry to hear that your stay did not meet your expectations. Please accept our apologies for the cleanliness, staff service, and property conditions. Your feedback is invaluable, and we are addressing these issues to ensure that future guests have a better experience. We hope to have the chance to welcome you again under better circumstances.Best Regards,Customer Care Team
by A verified traveler
Posted 30 Nov 2024
The property is safe outside the property there's a lot of homeless
Comment from Hotel Management
3 Dec 2024 by Customer Care Team, Hotel Management
Dear Raymond, thank you for sharing your feedback. We're glad to hear that you felt the property was safe during your stay. We understand your concerns about the surrounding area and are continually working to ensure the comfort and security of our guests. We appreciate your input and hope to welcome you back for another stay in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 21 Nov 2024
Montell's old and outdated
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Valery, thank you for sharing your thoughts. We regret that the property's age and condition, as well as our service, did not meet your expectations. Your feedback is invaluable, and we are actively planning updates to improve our facilities and enhance the guest experience. We hope you'll give us another opportunity to show our commitment to improvement.Best Regards,Customer Care Team
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Andrew, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team
