Ratings based on 978 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Customer Care Team, Hotel Management
Dear Philip, thank you for sharing your feedback regarding the conditions and facilities of the property. We strive to maintain a high standard for our guests, and it’s clear we fell short during your stay. We take your concerns seriously and will work diligently to address these issues. Your input is invaluable in helping us improve, and we hope to provide you with a better experience on your next visit.Best Regards,Customer Care Team
by A verified traveler
Posted 31 Oct 2024
It was clean…good for the level of hotel that it is…with no noxious smell inside the room. Ample parking. Unobtrusive. Enough services going for it to get a good night’s sleep near Silicon Valley.
Comment from Hotel Management
1 Nov 2024 by Customer Care Team, Hotel Management
Dear Rommel, thank you for your thoughtful review! We’re glad to hear that you found our hotel clean and accommodating, and that you enjoyed the ample parking and quiet atmosphere. We strive to provide a comfortable environment for our guests, especially those visiting Silicon Valley. We look forward to welcoming you back for another restful stay!Best Regards,Customer Care Team
by A verified traveler
Posted 27 Oct 2024
The best
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Alex, thank you for your brief but glowing feedback! We're delighted to hear that you had such a positive experience with us. If there's anything specific you'd like to share or any details about your stay, we'd love to hear more. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 26 Oct 2024
The shower knobs are all in the wrong places, the hot water knob was leaking more water out then coming out of the shower. The lights would flicker when the maid next door used the vacuum. Lost power. Walls are so thin you hear everything.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Russell, thank you for your candid feedback. We sincerely apologize for the multiple issues you experienced during your stay, including shower problems, flickering lights, and noise disturbances. This is not the standard we aim to provide, and we will address these maintenance concerns immediately. Your comments regarding cleanliness and service are also noted, and we will work with our team to ensure improvements are made in these areas. We truly appreciate your input and hope to have the chance to provide you with a much better experience in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 26 Oct 2024
Close to my conference meeting
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Roger, thank you for sharing your thoughts! We’re glad to hear that our location was convenient for your conference meeting. If there’s anything specific you’d like to highlight or if you have suggestions for improvement, please let us know. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 18 Oct 2024
The staff is nice, but the condition of the hotel room is not good, the furniture is old, and the appliances such as micro wave, fridge, etc are in poor condition.
Comment from Hotel Management
22 Oct 2024 by Customer Care Team, Hotel Management
Dear Hong, thank you for your valuable feedback regarding your recent stay with us. We’re pleased to hear that you found our staff to be nice and welcoming; they work hard to ensure every guest feels comfortable and cared for. However, we sincerely apologize for the condition of your room and the furniture and appliances not meeting your expectations. We take such feedback seriously, as it helps us identify areas that require immediate attention. Rest assured, we are currently reviewing our furnishings and appliances to provide a more comfortable experience for our guests. Thank you once again for your comments. We hope to have the chance to welcome you back and provide you with a more satisfactory experience.Best Regards,Customer Care Team
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Customer Care Team, Hotel Management
Dear Julie, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team
by A verified traveler
Posted 12 Oct 2024
Tha area
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Dear Roger, thank you for your feedback regarding your experience with the area. We understand that the location can significantly impact your stay, and we appreciate your perspective. If there are specific aspects of the area you found lacking or areas for improvement, please feel free to share. Your insights help us enhance our services and provide a better experience for our guests. We hope to welcome you back in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 10 Oct 2024
Ok Location. Owners are not giving staff funds to purchase new mattresses, pillows. Needs to be renovated . Breakfast food quality poor. Must change toilet seats. Surprised is a Quality Hotel.
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Dear Mario, we appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We understand the importance of comfortable mattresses and pillows, and we are currently evaluating our bedding options for potential upgrades. Additionally, we are reviewing our breakfast offerings to enhance the quality of food provided. Your comments about the cleanliness and condition of the facilities are concerning, and we will address these issues with our team to ensure we maintain a higher standard for our guests. Thank you for bringing these matters to our attention; your insights are valuable as we strive to improve our property and services. We hope to have the opportunity to welcome you back and provide a better experience in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Guest Experience Team, Hotel Management
Dear Keyshondra, thank you for your feedback. We're sorry to hear that your experience did not meet your expectations, especially regarding cleanliness and staff service. Your comments are important to us, and we will address these issues with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope you'll consider giving us another chance in the future.Best Regards,Customer Care Team
