Ratings based on 339 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Would never recommend this place even to my worst enemy. This place was absolutely horrendous to put it nicely. The staff were quick to lie to Expedia agents in disregarding all issues at hand. Staff eventually was caught up in lies that he hung up the phone and refused to offer any resolution to our list of hygienic and safety concerns. Our room had many fire and hygiene violations, I’m surprised they are even allowed to run business as such. Our room had brown stains randomly around the walls, the entry door was not the proper size so it had an inch gap to where anyone can easily force their way into our room. The linen were not clean, the room had a foul smell, the outlets had no covers and were exposed, there were dead bugs around the room, the shower did not function and water wouldn’t come out. Staff refused to resolve or offer any resolution to any of our issues. They were determined to continue lying and denying everything that they rudely hung up on our call. This place is not suitable for anyone to stay the night much less for families with children. Would never recommend this place. Total waste of money for our family of 6 vacation.
Comment from Hotel Management
21 Oct 2024 by S.S, Hotel Management
Dear Guest,We sincerely apologize for the experience you and your family had during your stay. The issues you’ve described regarding safety, hygiene, and the condition of your room are very concerning, and we deeply regret that we fell so far short of your expectations.We take these matters seriously and are committed to ensuring our guests’ comfort and safety. We are investigating the concerns you raised, including the state of your room and the customer service you received. This does not reflect the standards we strive to uphold.We would appreciate the opportunity to make this right. Please contact us directly so that we can address your concerns more thoroughly and work toward a resolution.Thank you for bringing these matters to our attention. We sincerely apologize for any distress this caused you and your family.
by A verified traveler
Posted 17 Oct 2024
Ok
Comment from Hotel Management
17 Oct 2024 by HR, Hotel Management
Dear Edgar,Thank you for taking the time to share your feedback and for giving us a 4/5 rating! We’re glad to hear that you had an overall positive experience during your stay. If there’s anything we can do to make your next visit even better, please let us know!We hope to welcome you back soon.
by A verified traveler
Posted 16 Oct 2024
No thanks
Comment from Hotel Management
17 Oct 2024 by HR, Hotel Management
Dear Akbar,Thank you for taking the time to share your feedback and for giving us a 4/5 rating! We’re glad to hear that you had an overall positive experience during your stay. If there’s anything we can do to make your next visit even better, please let us know!We hope to welcome you back soon.
by A verified traveler
Posted 16 Oct 2024
If can avoid this place. Do it!
You get what you pay for.
Staff very disrespectful
Comment from Hotel Management
16 Oct 2024 by HR, Hotel Management
Dear ANGELA MESA,We’re sorry to hear that your experience did not meet your expectations, and we sincerely apologize if you felt disrespected by any of our staff. This is not the level of service we strive to provide, and we will be addressing your concerns with our team to ensure this does not happen again.We appreciate your feedback and take it seriously. If you would like to discuss your experience further, please feel free to reach out directly, and we will do our best to make things right.
by A verified traveler
Posted 14 Oct 2024
Thanks
Comment from Hotel Management
14 Oct 2024 by HR, Hotel Management
Dear Akbar,Thank you so much for your good review! We’re delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.We look forward to welcoming you back to Rodeway Inn for another excellent stay!
by A verified traveler
Posted 13 Oct 2024
We loved the stay. Great room for the price.
Comment from Hotel Management
14 Oct 2024 by S.S, Hotel Management
Dear JayCin,Thank you so much for your 5 out of 5 review! We're thrilled to hear that you loved your stay and found the room to be a great value for the price. Your feedback means a lot to us, and we’re delighted that you had such a positive experience.We look forward to welcoming you back for another great stay soon!
by A verified traveler
Posted 7 Oct 2024
Everything is great. Hugh recommended.
Comment from Hotel Management
8 Oct 2024 by HR, Hotel Management
Dear Irena ,Thank you so much for your 5/5 review! We’re delighted to hear that you had a wonderful experience with us. Your feedback means a lot to our team, and we’re thrilled we could meet your expectations.We look forward to welcoming you back for another exceptional stay soon!
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by HR, Hotel Management
Dear Mi,Thank you so much for your 5/5 review! We’re delighted to hear that you had a wonderful experience with us. Your feedback means a lot to our team, and we’re thrilled we could meet your expectations.We look forward to welcoming you back for another exceptional stay soon!
by A verified traveler
Posted 5 Oct 2024
I liked it because it was clean and smelled good. The staff were very welcoming. And good price.
Comment from Hotel Management
5 Oct 2024 by S.S, Hotel Management
Dear Lida,Thank you so much for your wonderful 5/5 review! We're thrilled to hear that you enjoyed your stay, especially the cleanliness, fresh atmosphere, and the warm welcome from our staff. Providing great value and a pleasant experience is always our top priority, and it’s fantastic to know we met your expectations.We truly appreciate your kind words and look forward to welcoming you back soon!Rodeway Inn3580 El Camino RealSanta Clara, CA - 95051.Rodeway Inn Management Team+1 (408) 241-0771
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by HR, Hotel Management
Dear TETE ,Thank you for sharing your feedback . We’re glad to hear you enjoyed some aspects of your stay, and we appreciate your input as it helps us improve. We’re committed to providing a great experience, and your comments will guide us in making necessary adjustments.We hope to have the opportunity to welcome you back to Rodeway Inn Santa Clara in the future and provide an even better stay!
