Ratings based on 176 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Kath
Posted 8 Dec 2021 on HotelsThe hotel website looks nice and modern but in reality this hotel is outdated. I think they should upload the actual photo of the room to avoid cancellation
Comment from Hotel Management
9 Dec 2021 by AMERICA DUARTE RECEPCION, Hotel Management
Hola buenas tardes, sentimos mucho que nuestro hotel no haya sido de su completo agrado, trabajamos diariamente para mejorar la experiencia de todos nuestros huespedes, saludos
by A verified traveler from Saltillo
Posted 1 Dec 2021
It's a beautiful place hidden in between mountains and industry. Comfortable beds and spacious room.
Comment from Hotel Management
2 Dec 2021 by AMERICA DUARTE RECEPCION, Hotel Management
MUCHAS GRACIAS POR HOSPEDARSE CON NOSOTROS, ESPERAMOS REGRESE PRONTO, SALUDOS
by A verified traveler
Posted 2 Aug 2021 on Hotels
Comment from Hotel Management
17 Sep 2021 by AMERICA DUARTE RECEPCION, Hotel Management
GRACIAS POR HOSPEDARSE CON NOSOTROS, ESPERAMOS REGRESE PRONTO, SALUDOS
by A verified traveler
Posted 29 Jul 2021 on Travelocity
by A verified traveler
Posted 29 Jul 2021
There wasn't a thing we didn't enjoy. We were in town for a niece's wedding on the same property. We will return.
Comment from Hotel Management
29 Jul 2021 by Front Desk Manager, Hotel Management
Thank you very much for your comments, we hope to see him soon at home away from home!
by A verified traveler
Posted 7 Jun 2021
Comment from Hotel Management
17 Jun 2021 by AMERICA DUARTE RECEPCION, Hotel Management
LAMENTAMOS MUCHO LOS INCONVENIENTES PRESENTADOS, ESPERAMOS QUE NOS DE UNA SEGUNDA OPORTUNIDAD. SALUDOS
by A verified traveler
Dorm
Posted 19 May 2021 on HotelsRoom was extremely awkward. Something like a dorm room. Matress was thin and springy, literally. When we arrived it was very late and we were extremely tired and just went straight to sleep. Next morning we had lots of business to take care of and didn't get a chance to complain so again we slept on springy. Complained the following morning and mattress was changed for our 3rd night. Door security is nonexistent. No deadbolt and only a door chain affixed to the loose door trim. The headboard was not even secured to the bed or the wall and kept hitting our heads till I decided to sleep with my head at the foot of the bed.
Comment from Hotel Management
19 May 2021 by GM , Hotel Management
Gracias por haber elegido Las Torres de el Legado, valoramos mucho sus comentarios los cuales tomaremos inmediatamente como área de oportunidad ya que para nosotros nuestros clientes son lo más importante. Tenga la seguridad que día a día trabajamos buscando la mejora continua para la completa satisfacción de usted y su familia. Con Gran Placer lo esperamos de vuelta en Su Casa Lejos De Casa.
Sr. Miguel Barco
Director General
by A verified traveler
Posted 30 Oct 2020 on Hotels
Comment from Hotel Management
30 Oct 2020 by AMERICA DUARTE RECEPCION, Hotel Management
MUCHAS GRACIAS POR HOSPEDARSE CON NOSOTROS, ESPERAMOS QUE REGRESE PRONTO SALUDOS
by A verified traveler
Posted 27 Aug 2020 on Hotels
Comment from Hotel Management
28 Aug 2020 by AMERICA DUARTE RECEPCION, Hotel Management
MUCHAS GRACIAS POR SUS COMENTARIOS, ESPERAMOS QUE REGRESE PRONTO
by A verified traveler from monterrey
Posted 22 Aug 2020
the air conditioning did not work, and the second night electricity and water disappeared, and did not return until departure, without being able to take a shower, and without any notice from the management,
Comment from Hotel Management
23 Aug 2020 by AMERICA DUARTE RECEPCION, Hotel Management
LAMENTAMOS MUCHO EL INCIDENTE PRESENTADO EN LA ULTIMA NOCHE DE ESTANCIA, DESGRACIADAMENTE FUE UN PROBLEMA INPREVISTO FUERA DE NUESTRAS MANOS, LE PEDIMOS UNA SINCERA DISCULPA OJALA NOS DE UNA SEGUNDA OPORTUNIDAD EN NUESTRAS INSTALACIONES, SALUDOS
