Ratings based on 226 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2021 on Hotels
Comment from Hotel Management
1 Jan 2022 by ., Hotel Management
Estimado Huésped, nos alegra que nuestras instalaciones fueran de su agrado, lo esperamos de nuevo con mucho gusto. Hotel Hi Santa Catarina
by A verified traveler
Posted 30 Dec 2021
by A verified traveler
Posted 17 Dec 2021 on Hotels
Comment from Hotel Management
23 Dec 2021 by Hotel Hi Santa Catarina, Hotel Management
Agradecemos su calificación, todo comentario es de gran ayuda para mejorar nuestro servicio. De parte de todo el Equipo Hi Santa Catarina le deseamos unas Felices Fiestas.
by A verified traveler
Posted 6 Jul 2021
Comment from Hotel Management
22 Jul 2021 by HOTEL HI SANTA CATARINA, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler
Posted 14 Jun 2021
Nothing
Comment from Hotel Management
13 Jul 2021 by HOTEL HI SANTA CATARINA, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler
Posted 29 May 2021
Convenient location. Missing toilletries iron coffe
Comment from Hotel Management
13 Jul 2021 by HOTEL HI SANTA CATARINA, Hotel Management
Lamentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión
by A verified traveler
Posted 25 Mar 2021 on Hotels
Comment from Hotel Management
14 Apr 2021 by Hotel Hi Santa Catarina, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
by A verified traveler
Posted 27 Oct 2020
Comment from Hotel Management
27 Oct 2020 by General Manager, Hotel Management
Estimado huesped,
Muchas gracias por sus comentarios, nos alegrará tenerlo de nueva cuenta con nosotros.
by A verified traveler from Houston
Posted 25 Sep 2020
Tiny rooms with bunk beds, there are no phone in tbe rooms so you don't have contact with the lobby. Other than this is a great hotel, the cleaning of the rooms are good they replace towels every day and the location is amaizing
Comment from Hotel Management
25 Sep 2020 by General Manager, Hotel Management
Thank you Mr. Marco; we understand how essential is to communicate on these dates and we are working to develope a tool to be in touch with our guest but at the same time giving you your space and privacy as is part of our concept. We hope you join us on all this new travel we are getting thru.
by A verified traveler
Posted 31 Dec 2019 on Hotels
The hotel service was excellent. The staffs are always ready to render their services in a polite manner. They care that you have a memorable time. It is a good place to visit.
Comment from Hotel Management
1 Jan 2020 by Dear Miss: Yewande, Hotel Management
Dear Miss: Yewande
Thanks for visiting us!
I want to thank the time it took to share your comments with us and other users. We are pleased that we have fulfilled your expectations regarding our services, attention and facilities and I assure you that we will be working to improve them continuously.
We are sure that in a future visit you will notice the difference.
We look forward to having your preference again on a future trip to the City of Monterrey N.L. and it will be a pleasure to assist you again.
Sincerely: Hotel team hi! wishes you happy holidays and an excellent new year
