Ratings based on 950 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Great property love it
Comment from Hotel Management
5 Nov 2024 by Esmeralda, Hotel Management
Dear Jocelyn,Thank you for the 5-star rating! We're glad you had a great experience and look forward to welcoming you back soon!Warm Regards,pacific Crest Staff
by A verified traveler
Posted 31 Oct 2024
It is a great property at an excellent location! Our room is spacious and clean. We enjoyed walking to the beach and taco's nearby. We appreciated very much that there is a Tesla charging plug available in the parking lot. The only reason that prevents us from giving a 5 stars rating is our room wifi is very bad! It is so hard to get on and so easy to be dropped! It is quite an experience to stay in your room without wifi service as our T-mobile phone happens to have little signal as well. Our room number was 14.
Comment from Hotel Management
31 Oct 2024 by Esmeralda, Hotel Management
Dear Yongyi,Thank you for your wonderful review! We’re so pleased you enjoyed our location, spacious room, and the convenience of the Tesla charging station. We apologize for the Wi-Fi issues you experienced in Room 14 and understand how frustrating that must have been. Our team is actively working on upgrading our Wi-Fi to ensure a seamless connection in every room. We appreciate your feedback, as it helps us improve, and we hope to provide an even better stay on your next visit. Thank you again for staying with us!Warm Regards, Hotel Staff
by A verified traveler
Posted 28 Oct 2024
Its near to the beaches but bathroom is not a right fit for a larger person.
Comment from Hotel Management
31 Oct 2024 by Esmeralda, Hotel Management
Dear Bharath,Thank you for the 4-star review and for choosing to stay with us! We're glad you enjoyed our convenient location near the beaches. We appreciate your feedback regarding the bathroom, and we're sorry it wasn’t as comfortable as you’d hoped. We take all guest comments seriously and are always looking for ways to enhance our facilities. We hope to welcome you back for an even better experience next time!Warm Regards,Hotel Team
by A verified traveler
Posted 21 Oct 2024
Close to the beach and close to good food. High walkability and seems safe and quiet. Nice pool and very friendly staff.
Comment from Hotel Management
21 Oct 2024 by Esmeralda, Hotel Management
Dear Wendy,Thank you for your kind words! We're thrilled you enjoyed our convenient location, walkability, and peaceful atmosphere. It's great to hear that our pool and friendly staff made your stay even better. We hope to welcome you back soon for another relaxing stay!Warm Regards,Pacific Crest Hotel
by A verified traveler
Posted 20 Oct 2024
The lady at the counter was very nice. But everything else was awful. Smelled like cleaning fluid and had icky residue on the towels, AC didn't work, TV didnt work, extremely small room that even my 1 year old refused to crawl in, wood flooring upstairs means we could hear the people above us for 45 minutes at midnight. Could hear the family on the other side of the wall like they were in the same room.
The bathroom was remodeled recently. Its lovely, but the shower is dumb. You have to get wet in order to turn on the water, and the hot water runs out very quickly.
The bed is extremely firm. The pillows are cheap.
This room would be fine for $50. I paid $400 and almost cried.
Comment from Hotel Management
20 Oct 2024 by Esmeralda, Hotel Management
Dear Angela,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience didn't meet expectations, as we always strive to provide our guests with the best service possible.We wish we had known about the issues you encountered during your stay, as our front desk team is always available and eager to assist with any concerns. Addressing them during your visit would have allowed us the opportunity to make things right for you.Please know that we value your input, and we hope you'll give us another chance to offer you a better experience in the future.Warm regards,Hotel Staff
by A verified traveler
Posted 15 Oct 2024
Basic hotel. Nicely furnished, very small bathrooms Some noise. Good location. Not the best in terms of $ value.
Comment from Hotel Management
20 Oct 2024 by Esmeralda, Hotel Management
Dear Richard,Thank you for taking the time to share your feedback with us. We're glad to hear you appreciated the furnishings and the convenient location of our hotel. At the same time, we’re sorry to hear that some aspects of your stay did not fully meet your expectations, especially regarding the bathroom size and overall value.We truly value your input and are always looking for ways to enhance our guests' experience. If you ever encounter any issues, please don't hesitate to reach out to our front desk team during your stay—we’re here to help resolve concerns and make your visit more comfortable.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards,Pacific Crest Hotel
by A verified traveler
Posted 14 Oct 2024
The staff is very nice
Comment from Hotel Management
14 Oct 2024 by Esmeralda, Hotel Management
Dear Gabriela,Thank you for your kind words! We’re thrilled to hear that our staff made a positive impression during your stay. Providing friendly and welcoming service is very important to us, and it’s great to know we succeeded.We look forward to welcoming you back soon!Best regards,Pacific Crest Hotel
by A verified traveler
Posted 13 Oct 2024
Great location, very friendly and helpful staff.
Comment from Hotel Management
14 Oct 2024 by Esmeralda, Hotel Management
Dear Cassie,Thank you for your review! We're glad you enjoyed our great location and found our staff friendly. We appreciate your feedback and hope to welcome you back for another great stay!Best regards,Pacific Crest Hotel
by A verified traveler
Posted 6 Oct 2024
Not a terrible place to stay, however it looks nothing like what is shown in the description pictures. It’s a basic motel with basic amenities. The location however is very convenient to downtown Santa Barbara.
Comment from Hotel Management
7 Oct 2024 by Esmeralda, Hotel Management
Dear Linsey,Thank you for your feedback. We appreciate your honesty and are sorry to hear that your experience did not meet your expectations. We're continually working to improve our amenities and ensure that our photos accurately represent our property. We hope you were able to enjoy the downtown location, and we’d love the opportunity to host you again in the future.Warm Regards,Hotel Staff
