Ratings based on 724 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
X
by A verified traveler
Posted 25 Oct 2024
Excellent location and service. The hotel is a little dated, but in good condition. We enjoyed our stay and hope to return soon.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Property Management , Hotel Management
Thank you so much for your 5-star rating Alexandra! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 11 Oct 2024
I like it was across from beach, I really was looking forward to staying here but didn’t have a good experience in the room. My family stayed one night and honestly I couldn’t wait to leave in the morning. We first walked in room we were hit with such a strong smell , it smelled like wet dog. It was disgusting, it didn’t smell clean at all, just wet dog. Then, my teenager noticed blood on the sheets. Yes blood, looked like maybe someone had a cut or something, but it was noticeable on the white sheets. So I called to the office and they had housekeeping come right away to change sheets out. I had asked for 2 extra set of towels, I was given 4 bath towels, which would have been fine only, the room only was stocked with 2 wash cloths for my family of 4! at this point I didn’t want to keep calling down to front desk so I let it go . When it was shower time my kids used the 2 wash cloths and me and my husband used hand towels to clean with in the shower. Again, we improvised and didn’t make a big deal. My husband was barefoot and discovered a soaked corner by the door of the room, made me think if maybe that wet dog smell came from there. Anyway, majority of people leaving the hotel seemed happy so maybe it was just an odd experience from our side , but I didn’t enjoy the beach or other amenities because i was so disappointed with the room situation I just wanted to continue our trip at different location and different hotel .
Comment from Hotel Management
24 Oct 2024 by Property Management , Hotel Management
We recognize your time is valuable and appreciate the feedback you've shared with us Shanice. Maintaining a clean atmosphere within our guest rooms and common areas is important and we apologize that we did not fulfill that expectation during your visit. Your concerns have been shared with our housekeeping leaders to ensure this is an isolated incident. Our hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Property Management , Hotel Management
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Property Management , Hotel Management
Thank you so much for your 5-star rating Aaron! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Property Management , Hotel Management
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Property Management , Hotel Management
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
by A verified traveler
Posted 30 Aug 2024
Near the water
Comment from Hotel Management
11 Sep 2024 by Property Management , Hotel Management
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!
by A verified traveler
Posted 29 Aug 2024
Didn’t like not having live tv - hot water took a long time
Comment from Hotel Management
11 Sep 2024 by Property Management , Hotel Management
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!
