Ratings based on 500 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 10 Nov 2024
This property was excellent. Staff and accommodations were great. Would highly recommend
Comment from Hotel Management
20 Nov 2024 by Fernanda Pita - Director of Guest Experience, Hotel Management
Dear John, Thank you for the gift of your feedback!It was a pleasure serving you! We hope to welcome you back in the near future!Sincerely
by A verified traveler
Posted 15 Oct 2024
Amazing location and exceptional service. Wonderful experience! Highly recommend.
Comment from Hotel Management
18 Oct 2024 by Fernanda Pita - Director of Guest Experience, Hotel Management
Dear Ms. Kara, Thank you so much for your kind words and recommendation! We’re thrilled to hear that you enjoyed our location and experienced exceptional service during your stay. It was a pleasure having you with us, and we hope to welcome you back for another wonderful experience soon!SincerelyFernanda Pita
by A verified traveler
Posted 6 Sep 2024 on Hotels
As always, this place is super nice, very attentive staff and very relaxing. Breakfast with a great view of Santa Barbara harbor and channel islands is a great experience. The restaurant has excellent food but I can't say the pricing is justified, normal high end hotel pricing I guess. A couple minor annoyances such as room AC not working to expectations but the room temp was still OK, just not as cool as we like for sleep
Comment from Hotel Management
9 Sep 2024 by Fernanda Pita , Hotel Management
Dear Gene, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience
by A verified traveler
Posted 31 Aug 2024 on Hotels
Amazing property!!!
Comment from Hotel Management
3 Sep 2024 by Fernanda Pita , Hotel Management
Dear Mr. Greg, Thank you for your review and comments! We look forward to your return!
by A verified traveler
Posted 27 Aug 2024
Lovely in every way
Comment from Hotel Management
30 Aug 2024 by Fernanda Pita , Hotel Management
Dear Ms. Eliza,Thank you for your feedback! We hope to welcome you back soon!Sincerely
by A verified traveler
Posted 18 Aug 2024
This property exceeds every expectation. The service was exemplary. Everyone, from the front desk staff to room service to the gardeners, is friendly and courteous and helpful. The grounds are exquisitely maintained. The rooms are generously proportioned with upper end amenities.
Staying here will spoil you for any other property.
Comment from Hotel Management
20 Aug 2024 by Amy, Hotel Management
Thank you so much for your glowing review! We're overjoyed that our team's dedication to service shone brightly during your visit and that you enjoyed the beauty of our grounds and the comfort of our rooms. Your high praise is truly the best reward we could hope for. We can't wait to welcome you back soon – ready to spoil you all over again!
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Fernanda Pita , Hotel Management
Dear Mr David, We appreciate your feedback. We look forward to welcoming you back in the near future. Sincerely
by A verified traveler
Posted 7 Jul 2024
Gorgeous property and very friendly staff. We came on a holiday weekend so they were at full capacity so it was difficult getting a lounge chair at the pool. I’m sure that’s not always the case.
I feel like this property should be no kids under 13. People pay a lot of money to spend their vacations here and no one wants to listen to screaming kids .
Comment from Hotel Management
30 Jul 2024 by Fernanda Pita , Hotel Management
Dear Ms. Stephanie, Thank you for your comments. Please accept our apologies for your challenge in the pool. We are reviewing internally to avoid this in the future. We look forward to your return.
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Fernanda Pita , Hotel Management
Dear Mr. Bradley,Thank you for review. We hope to welcome you back soon.
