Ratings based on 958 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Williams, Thank you for the 5-star rating! Natalie #Team6
by A verified traveler
Posted 19 Nov 2024
There were ants in my room, and the bathroom was not nice at all, but in general decent.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Ashton,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 17 Nov 2024
The front desk agent was great! The room was dirty. The common areas were clean though.
Comment from Hotel Management
18 Nov 2024 by Brand Experience Team, Hotel Management
Hi Nicolas,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Lizeth, Thank you for your rating. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate hearing more about your stay so we can address any concerns you may have had. Please feel free to reach out to us. Natalie #team6
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Brand Experience Team, Hotel Management
Hi John, Thank you for the 5-star rating! Natalie #Team6
by A verified traveler
Posted 9 Nov 2024
No fridge or microwave
Comment from Hotel Management
14 Nov 2024 by Brand Experience Team, Hotel Management
Hi Anthony,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
by A verified traveler from Loveland
Posted 9 Nov 2024
Staff was friendly and helpful.
Comment from Hotel Management
14 Nov 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Thanks for your review, we really appreciate the support. Maz K.#Team6
by A verified traveler
Posted 9 Nov 2024
Well considering the whole massive families and multiple pets allowed the pot use and lack of a security door for over the vast majority of my stay? Then I find out that they rate me as bad for unregistered guests (I am solo) and removing a screen? I couldn’t even open the window to allow air flow, why would I remove a screen? So nope over all it wasn’t to bad but I definitely hid in my room when not at work. And after finding out their staff lied about my stay I won’t be back. Hot tub never worked either and laundry was barely able to be done.
Comment from Hotel Management
14 Nov 2024 by Brand Experience Team, Hotel Management
Hi Carissa,Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us.Maz K.#Team6
