Ratings based on 1,662 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
I loved the property. Especially, the lotion, conditioner, shampoo and body wash in the bathroom. The 3 things that needs work is the AC/Heating unit didnt heat the room, the tv wouldn't turn on and the guy at the front desk was unavailable for a long time. I waited quite some time to check in. Other than that I would recommend.
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Hotel was not what they advertised. Jacuzzi did not work, fire pits outside did not work. Elevator was out of service. Bedsheets had cigarette burns. Two bags of popcorn was eight dollars just for the poor functioning microwave to burn the popcorn. Bagels were old. Overall, I would not recommend staying here, although there was a front desk representative, who was very nice.
Comment from Hotel Management
2 Dec 2024 by Customer Care Team, Hotel Management
Dear Ilene,We sincerely apologize for the disappointing experience during your stay. We understand your frustration with several aspects, including the non-functional jacuzzi and fire pits. Our maintenance team has been informed, and we are actively addressing these issues to ensure they meet our guests' expectations.We regret the state of the elevator and the condition of the bedsheets. This is not up to our standards, and our housekeeping team is conducting a thorough review to prevent such occurrences. Additionally, we are reviewing our pricing for in-room snacks and the condition of appliances like the microwave to improve your experience in the future.Thank you for recognizing the efforts of our front desk representative. We’ll ensure the rest of our services align with the same level of care. We hope you’ll give us another opportunity to provide a stay that truly reflects the hospitality we strive for.Best Regards,Customer Care Team
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Customer Care Team, Hotel Management
Dear Mark,Thank you for your outstanding rating! We’re thrilled you had such a positive experience. If there’s anything that stood out to you or suggestions for making your next stay even better, we’d love to hear your feedback.We look forward to welcoming you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 1 Dec 2024
I was bummed that the hot tub did not have working jets
Comment from Hotel Management
2 Dec 2024 by Customer Care Team, Hotel Management
Dear Patricia,Thank you for your feedback and positive rating. We’re sorry the hot tub jets weren’t functional during your stay. Our team is already working to resolve this issue to ensure future guests can fully enjoy this amenity.We appreciate your understanding and hope to welcome you back for a better experience soon!Best Regards,Customer Care Team
by A verified traveler
Posted 30 Nov 2024
Clean and friendly people
Comment from Hotel Management
2 Dec 2024 by Customer Care Team, Hotel Management
Hi Michele,Thank you for the great rating and for recognizing our cleanliness and the friendliness of our team. It’s always encouraging to know our efforts are appreciated.If there’s anything specific you’d like us to enhance for your next visit, feel free to let us know. We value guest feedback and strive to make every stay memorable.Looking forward to hosting you again!Best Regards,Customer Care Team
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Customer Care Team, Hotel Management
Dear Allison,We’re delighted by your positive feedback! We hope to welcome you back soon and provide you with another excellent stay. Feel free to share any suggestions or highlights from your visit.Best Regards,Customer Care Team
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Customer Care Team, Hotel Management
Hi Merwyn,Thank you for sharing your rating. We would love to understand more about your experience and how we can make your next stay even better. If there were specific areas where you feel we could improve, please don't hesitate to share. Your input helps us refine our services to better meet guest expectations.We look forward to hosting you again and delivering a more seamless experience next time.Best Regards,Customer Care Team
by A verified traveler from Guatemala
Posted 29 Nov 2024
La estancia fue agradable. Todo había estado bien hasta que hicimos el check out y pregunté como podíamos salir por la talanquera del parqueo. Me expresaron que el hotel no tenía talanquera y que si me había quedado de ese lado del parqueo el hotel de al lado me cobraría. Dicho y hecho. Me cobraron $22 por estacionar en donde Google maps me indicó.
Creo que la asistente que me atendió debió ofrecerme más apoyo para que los del hotel de al lado no me cobraran por un servicio que yo ni siquiera necesitaba, ni sabía que estaba adquiriendo.
Comment from Hotel Management
29 Nov 2024 by Customer Care Team, Hotel Management
Hi Maria,Thank you for sharing your feedback. We're glad to hear that your stay was pleasant overall, but we’re sorry for the confusion regarding the parking. We understand how frustrating it must have been to be charged unexpectedly. We will review how we provide information about parking options to avoid such situations in the future.For any future stays, please feel free to reach out to us directly if you have any questions or need assistance with parking or other services. We appreciate your understanding and hope to welcome you back soon.Best Regards,Customer Care Team
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Thank you for your feedback, Rachel. We're sorry to hear that your experience didn’t meet expectations. Could you please provide us with more details about what went wrong during your stay? We take your concerns seriously and would like to resolve any issues you faced. We would love to welcome you back for a better stay.Best Regards,Customer Care Team
