Ratings based on 324 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Perfect
Comment from Hotel Management
28 Nov 2024 by Jeffry / Front Desk Manager, Hotel Management
Thanks for the score!
by A verified traveler
Posted 1 Oct 2024
Tienen que revisar porque está publicado que te dan el desayuno incluido en Expedia, sin embargo, cuando hicimos el check in nos dieron que no lo incluía y hasta el 2do día lo verificaron con Expedia y si ya lo incluyeron, pero honestamente fue una mala experiencia.
Comment from Hotel Management
6 Oct 2024 by Jeffry / Front Desk Manager, Hotel Management
Estimado huésped,Agradecemos sinceramente sus comentarios y lamentamos la confusión generada con la inclusión del desayuno en su reserva. Entendemos lo frustrante que puede ser esta situación.Estamos trabajando para corregir este inconveniente y asegurar que no se repita en el futuro. Su experiencia es muy valiosa para nosotros y nos ayuda a mejorar nuestros servicios.Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia a la altura de sus expectativas.
by A verified traveler
Posted 2 Jul 2024
Helpful, flexible staff
Comment from Hotel Management
2 Jul 2024 by Jeffry / Front Desk Manager., Hotel Management
We greatly appreciate your feedback. We look forward to the opportunity of welcoming you back to our hotel in the future.Kind regards
by A verified traveler
Posted 24 Jun 2024
Wonderful spot. Great service. Great late checkout policy.
Comment from Hotel Management
24 Jun 2024 by Jeffry / Front Desk Manager., Hotel Management
Dear Keenan,Thank you for your feedback! We are delighted to hear that you enjoyed our facilites, service, and late checkout policy. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Jun 2024 on Hotels
The staff, and especially the restaurant staff are amazingly friendly, attentive, and engaging. I could not have felt more welcomed.
Comment from Hotel Management
23 Jun 2024 by Jeffry / Front Desk Manager., Hotel Management
We greatly appreciate your feedback. We look forward to the opportunity of welcoming you back to our hotel in the future.Kind regards
by A verified traveler from Roselle
Posted 7 May 2024
Im blown away by "Exceptional" reviews on various sites. To be fair, the guy at the reception did everything he could. We had to change room FOUR times. One had a smelly carpet. Another one didnt drain water in the sink. Third one smelled musty and had stains on the curtains and walls. Basic rooms are tiny with zero decoration on white walls. By whose standards are they exceptional? This is Motel 6 level in the US. In the end they upgraded us for a bigger room for the inconvenience but when we were about to take a shower it turned out there was no hot water, the whole building was "solar powered". The only solution they could offer us at this point was to take a shower in another building in the room with non working sink.
Comment from Hotel Management
8 May 2024 by Front Desk Manager, Hotel Management
Thank you for sharing your experience. We genuinely appreciate your feedback as it helps us improve for future guests.We're sincerely sorry for the inconvenience you faced during your recent visit and have taken your comments very seriously to address the issues you mentioned. Please know that this falls below the standard of service we strive to deliver. Our team works hard to help our guests during their stay with us to ensure they are comfortable and enjoy their time with us.Rest assured, we are committed to rectifying these shortcomings to ensure all our guests have a comfortable and enjoyable stay. Your feedback is invaluable to us as we continuously strive to improve.
by A verified traveler
Posted 4 May 2024
The family suite was exceptional. Service was top tier from all angles. Breakfast is typical costa rican food which I liked. Security on site all evenings which was a nice touch. Neighborhood is walkable. We spent a good amount of time walking back and forth to restaurants and it was completely safe.
Comment from Hotel Management
4 May 2024 by Jeffry / Front Desk Manager, Hotel Management
Dear Bryan,Thank you so much for your thoughtful review! We're thrilled to hear that you enjoyed your stay in our Family Suite and that our service exceeded your expectations. It's wonderful to know that you appreciated our Costa Rican breakfast and felt safe with our on-site security measures.We take great pride in being situated in a walkable and secure neighborhood for our guests, and we're delighted to hear that you were able to explore and enjoy it during your visit.We hope to have the pleasure of welcoming you back soon for another memorable stay!Warm regards,
by A verified traveler
Posted 29 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Jeffry / Front Desk Manager, Hotel Management
Dear Minesh,Thank you very much. We sincerely appreciate you taking the time to provide us with this score.Regards,
by A verified traveler
Posted 26 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Jeffry / Front Desk Manager, Hotel Management
Dear Ryan,Thank you very much. We sincerely appreciate you taking the time to provide us with this score.Regards,
by A verified traveler
Posted 24 Apr 2024
We have stayed here many times over the last six years and it is always a very pleasant experince. The property is quiet, well appointed, extremely clean, the restaurant is excellent and the staff is very responsive. We will definately be back.
Comment from Hotel Management
27 Apr 2024 by Jeffry / Front Desk Manager., Hotel Management
Dear Douglas, On behalf of the entire team at Hotel Villa Los Candiles, I wanted to take a moment to express our sincerest gratitude for not only choosing to stay with us since 6 years ago but also for taking the time to leave such a wonderful review.It brings us immense joy to hear that your experience with us was enjoyable and memorable. We strive to create an atmosphere of comfort and hospitality, and your kind words validate our efforts.We're thrilled to know that you found our accommodations to your liking and that our services met your expectations. Providing exceptional experiences for our guests is our top priority, and we're delighted to have succeeded in doing so during your stay.Your positive feedback serves as motivation for us to continue delivering exceptional service to all our guests. We genuinely appreciate your support and recommendation.It was a pleasure serving you, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,
