Ratings based on 29 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2022
We pay the room because i don’t want to be charge for not complete my word for make the reservation but we left we didn’t stay very ugly place is nothing like the picture very disappointed
by A verified traveler
Awful place
Posted 25 Aug 2022 on HotelsThis place was awful. Staff made us feel completely unwelcome. All they wanted was the money for the accommodation, even waking us up at night asking for it when we were told to pay upon check out. They wanted us to cancel our booking, which we did not understand. The breakfast was awful. The place dirty. They bathrooms were awful and dirty. Everything was wet, even under the roof. Did not give a lake view room, even though booking clearly showed we had booked this, then they wanted more money for this. Which we refused.
The view was very nice, shame about the accommodation and staff.
by A verified traveler
Posted 20 Aug 2022
This place is trash, nothing the pictures they show are true,
I didn’t check in, only see the place and I left it, isn’t place to stay in
by A verified traveler
Posted 16 Aug 2022
by A verified traveler
Posted 26 Jul 2022 on Hotels
by A verified traveler
Posted 26 Apr 2022
We had made a reservation and when we arrived it took them about 25 minutes to figure it out. Online it said they’d charge 18$ Once we arrived. They charged us 29.50 and. 10$ key deposit. The property surroundings are full of garbage. There’s a stairs down to the lake to swim but there’s nothing but pure garbage right at the edge. They charged us for a double room and then gave us a single. We were really upset and just ended up leaving, they had horrible attitude towards us and the treatment was just not okay. We aren’t problematic or like making a scene. And hours later we realized we didn’t return the key, but we had left the country and well they kept the deposit for it and the money for a room we didn’t use. I would not recommend /: there’s a lot of places like rancho viejo that are extremely friendly and great place to swim
by A verified traveler
Posted 16 Feb 2022
by A verified traveler
Posted 2 Jan 2022
by A verified traveler
Posted 2 Sep 2021
It sits right on lake. Beautiful views. Staff was super helpful when i needed info on buses
by A verified traveler
Posted 10 Aug 2021
