Ratings based on 181 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
This hotel was perfect for a short stay in Sorrento, located along a quiet lane, but close to shops and restaurants (Alfred’s was excellent, 1 min walk). It is a 2 min walk to the train station or 25mins ish walk into the centre. Hotel and room were spotless clean and very comfy bed and pillows. The gardens and pool were a lovely relaxing space and the free pool towels a bonus.. Staff are so friendly and helpful. Breakfast was good too. We really enjoyed our stay, would recommend and return. We loved it.
Comment from Hotel Management
17 Sep 2024 by etx-CarminePellecchia, Hotel Management
Dear Rowena, we are so glad of your review, it really means a lot to us. Thanks a lot, we hope to see you again here, and wish you all the best.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Staff Unconventional Sorrento Coast , Hotel Management
Dear Caroline,Thank you very much! We are glad you enjoyed your stay, so we hope to see you again! Best wishes,
by A verified traveler
Posted 8 Sep 2024
Disappointed the experience, felt more like a hostel than a hotel. Walls in room were very marked up, shower was tiny and did not drain properly. During a 3 night stay they did not clean our room once (only made the beds), had to ask front desk for fresh towels.
Comment from Hotel Management
15 Sep 2024 by Staff Unconventional Sorrento Coast , Hotel Management
Dear Brady, Thank you for sharing your experience with us regarding your stay at our property: it is important to us to know what our guests think of us and we accept criticism as a way to improve the service we offer. However, we would like to clarify a few points. We are sorry that you were not satisfied with the cleaning service which has always been our strength. The rooms are regularly cleaned every day by our housekeepers; also in case they have not entered the room, the reception staff is always ready to deliver clean towels. As for the shower, the dimensions vary depending on the room booked and the size of the bathroom. Please note that your reservation was for a Classic double room and you have been granted a free upgrade to a Triple room. We also want to make it clear that if you had reported the problem of the drain, we would have immediately worked to solve it. In short, we regret that your review focused only on criticism. Anyway, we hope to have the opportunity to welcome you again in the near future. Best regards,
by A verified traveler
Posted 1 Sep 2024
While we appreciated the proximity to train and that the Sorrento stop was only one stop away and about 3 minutes long. But the two stations are third world and the Sorrento stop is still a 10 minute walk to the main Piazzo. Hotel offers an electric cart shuttle which can hold five passengers but runs on the hour out and half back although it is only a ten minute ride. You need to reserve a seat and it books quickly so it is not easy to get a ride on it. Next option is a taxi which is 25 or 30 euro; right it’s about 2 km and very controlled and very expensive rate by local govt and the one service that the hotel will call which BTW does not take credit cards. If we knew all this we would have opted for a more expensive hotel in Sorrento. I will say the cart driver, Antonio, was an absolute joy to ride with (when we were lucky enough to get a reservation which was maybe 1/3 of the trips we had to make to/from Sorrento. We were there for four days.
Comment from Hotel Management
1 Sep 2024 by Reception staff, Hotel Management
Dear Richard, thank you so much for sharing your experience at our hotel.However, we would like to point out that the shuttle service in the morning is carried out with a van, while in the evening we have many more requests with the electric car and for this reason we carry out 6 services for our guests, sometimes even making extra trips.That's why we have a WhatsApp assistance number active 24 hours a day. Obviously when you try to book at the last minute you might not find a place. Unfortunately we can't do anything about taxi prices. However, we hope to be able to welcome you again at our hotel.Best wishes
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
13 Aug 2024 by Staff Unconventional Sorrento Coast , Hotel Management
Dear Alison, We really appreciate your kind review as we always try to do our best to make our guests happy, of course we hope to see you again, we wish you all the best! Greetings,
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by etx-CarminePellecchia, Hotel Management
Dear Luc,We really appreciate your feedback about your experience at the Unconventional Sorrento Coast! It was a pleasure to receive you and we are very happy that you enjoyed your stay with us.Deeply wishing you all the best and to welcome you back!We wish you all the best.Best regards,Unconventional Sorrento Coast
by A verified traveler from PLANO
Posted 11 Jun 2024
Clean, comfortable hotel, walking distance from the Sant’Agnello station. Friendly and helpful staff
Comment from Hotel Management
11 Jun 2024 by etx-CarminePellecchia, Hotel Management
Dear Indulekha,We really appreciate your feedback about your experience at the Unconventional Sorrento Coast! It was a pleasure to receive you and we are very happy that you enjoyed your stay with us.Deeply wishing you all the best and to welcome you back!Best regards,Unconventional Sorrento Coast
by A verified traveler
Posted 2 Jun 2024
The hotel is located in a quiet area.
Comment from Hotel Management
2 Jun 2024 by Reception Staff, Hotel Management
Thanks for you review, hope to see you again
by A verified traveler
We recommend it
Posted 25 May 2024 on HotelsAmazing and helpful stuff.
Comment from Hotel Management
26 May 2024 by Staff Unconventional Sorrento Coast , Hotel Management
Dear Layton, Thank you for sharing with us your opinion about your recent stay at Unconventional Sorrento Coast: it's important for us to know what our guests think about us.We are so glad that you enjoyed some of our strengths like the work of all our staff and the breakfast service: every day we work in order to ensure to our guests the best stay in Sorrento!We really hope to host you again!Best regards
by A verified traveler
Posted 11 May 2024
Lovely boutique hotel 15 mins walk from seaside dining, shopping and excursions. Take a walk in any direction and you’ll find something new to explore! Above all, the staff were absolutely wonderful and the included breakfast was a nice bonus! Pool and grounds will be ready for summer.
Comment from Hotel Management
11 May 2024 by Reception manager, Hotel Management
Dear Michelle, we really appreciate your kind review as we always try to do our best to make our guests happy, of course we hope to see you again, we wish you all the best
