Ratings based on 123 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Property old, but location and balcony view beautiful.
Comment from Hotel Management
15 Oct 2024 by Hotel Gran Sol, Hotel Management
Good nightThank you very much for your comments, they help us a lot.Best regards
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
20 Jul 2024 by Hotel Gran Sol, Hotel Management
Buenas nochesMuchas gracias por su valoración, es importante para nosotros.Saludos cordiales
by A verified traveler
Posted 2 May 2024 on Hotels
Comment from Hotel Management
2 May 2024 by Hotel Gran Sol, Hotel Management
Buenas nochesMuchas gracias por alojarse aquí, con su valoración nos ayuda bastante.Saludos cordiales
by A verified traveler
good for the price
Posted 20 Jan 2024 on Hotelswe booked a standard room. the view of the room was the sea. nice sunrise! the room was on 2nd floor.
Good things:
there is free parking. however it is nearly the yard of hotel and it is not guarded but it is good to have the car in the yard of the hotel for free.
the price was good.
the restaurant has a fantastic view! also the breakfast is comprehensive and you have alot of options with a very nice staff. the toilets in the room was clean and nearly renovated. there was also travel shampoo for guests.
bad things: the room was very basic. there is not any fridge or kettle or anything (maybe in upgraded rooms you can find them.) the room it self was not so clean but it was nearly comparable to the price. hair dryer was working but it was dirty. there is ac in the room but it's power is cut. also there is a radiotor works by central heating. so nearly there is not any option to control the temperature.
overall: absolutely comparable to the price. in my opinion based on the free parking, breakfast and view, it worth it. maybe it is worthing to pay a bit more for the upgraded room if you need to stay more than 1 night.
Comment from Hotel Management
21 Jan 2024 by Hotel Gran Sol, Hotel Management
Good nightThank you very much for your opinion, it is important to us.The standard rooms do not have a minibar, but if you wish, you can rent one, the superior rooms, it is included, the rooms, before being delivered to the clients, are inspected by the hotel housekeeper, if, as you say, it was not clean to your liking, you should have communicated it to have taken the appropriate measures, the air conditioning only works during the summer months, the heating radiators have a wheel that customers can move, depending on whether they want more or less heat.We are sorry that some details were not to your liking, we will continue to strive to improve.Kind regards
by A verified traveler
Avoid
Posted 3 Oct 2023 on HotelsYou cannot make a first impression twice - the receptionists certainly are not people who make you feel welcome nor are they helpful.
No welcome Sir/Madam, can I have you passports - just a grunt and a snort. No welcome water. It is a farce that this hotel is actually a school for Hotel Management lol!!
You cannot get a taxi in the morning but the receptionist failed to mention the ease of the train close by, having managed to find a taxi for €50 for less than 2kms.
The rooms are dated, bathrooms disgusting, air condition temperamental and dirty, no security on the patio doors, beds and linen cheap and uncomfortable. Be advised the restaurant is a training camp for the school.... breakfast was marred by the fact the smoking area is directly outside the door and thus you have a smell of cigarettes. I could continue but having read previous reviews and seen that the state of the hotel has been like this for a while, the owners and management are not interested.
Comment from Hotel Management
4 Oct 2023 by Hotel Gran Sol, Hotel Management
Good nightWe are sorry that you did not enjoy your stay, as it is a School Hotel and is open throughout the year, not all the renovations can be done at once, but they are being renovated gradually.Last Sunday, from very early until 7 pm, the road was closed to traffic for the Ironman competition. The students who study here are in charge of serving in the restaurant. The linens in the rooms are renewed quite regularly.We appreciate your comments so we can continue to strive to offer and improve the service.Kind regards
by A verified traveler
Posted 30 Aug 2023
The location was not as we expected, view is not as good as the photo's. And you have to have good legs to walk to the beach. The staff is very kind and helpful. That s the reason we left with a happy face.
Comment from Hotel Management
8 Sep 2023 by Hotel Gran Sol, Hotel Management
Good nightThank you very much for your comments, they help us a lot, we are sorry that the location was not what you expected.Kind regards
by A verified traveler
Posted 16 Aug 2023
Great location clean could do with a renovation.
Comment from Hotel Management
16 Aug 2023 by Hotel Gran Sol, Hotel Management
Good nightThank you very much for your comments, they help us a lot, as the hotel is open all year round, it is being fixed little by little, since you cannot do everything at once.Kind regards
by A verified traveler
Posted 15 Jul 2022 on Hotels
by A verified traveler
The perfect place for a week-end reprieve
Posted 29 Jun 2021 on Hotelsby A verified traveler
Would not recommend - Disappointing
Posted 11 Mar 2020 on HotelsThis is a student run hotel. We didn't know before arrival. Students very pleasant and tried hard. Problem was the noise. Lots of laughter and talking into the early hours - sounded like a school playground. So difficult to get to sleep. Restaurant - waitresses very good but too many of them (more than guests most of time) had little to do so everything rushed as they watching and plates removed the instant you stopped eating. No wine glasses on table - no wine list - only drink offered was water. Food - buffet starter good - main course choice 2 fish -1 meat. We chose beef grilled - full of fat and tough which had small spoon of mashed potato with it the whole course was cold as if been sitting around for some time before serving. Would have sent it back but didn't want fish and didn't want another tough piece of meat. Very disappointed. Rooms have no sound proofing - guests in next room sounded like they in same room as us when they were talking and when they went to sleep the man's snoring was so loud. The description says sea view from balcony but neglects to say a row of apartments are between the hotel and the sea. The roof of the apartments are lower than the balcony from the rooms so you can see the sea but when you look down you just see ugly roof terraces of the apartments. Would never go back to this hotel. Very disappointing and for the money charged would expect better.
