Ratings based on 334 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Javier Tirado, Guest Services Manager, Hotel Management
Hola D,thank you for your rating! We love reading that we met your expectations.Looking forward to your next stay with us,
by A verified traveler
Posted 20 Nov 2024
I loved everything about it!
Comment from Hotel Management
22 Nov 2024 by Javier Tirado, Guest Services Manager, Hotel Management
Hola Monica, Thank you for your kind words. We’re glad to read we met your expectations.We can't wait to welcome you back very soon for another fantastic stay!Cheers,
by A verified traveler
Posted 19 Nov 2024
Very nice hotel, good location, close to the shopping mall. Close to the tram and metro. We went in November and still just about warm enough to use the pool (if from the UK). Was well lit and safe. Room was nice and the showers were amazing. You had to request room service to make up the room if you wanted new towel or the bed made but overall very nice.
Comment from Hotel Management
22 Nov 2024 by Javier Tirado, Guest Services Manager, Hotel Management
Hola Thomas, Thank you for your kind words. We’re glad to hear our location, the temperature and the room features made your stay special.We can't wait to welcome you back very soon!Cheers,
by A verified traveler
Posted 17 Nov 2024
The hotel is lovely, well designed with a great rooftop and restaurants. The rooms are pretty spacious and the staff are great. They have a WhatsApp guest service which is really easy to use. Free bike rental is also really good to get out and see the city. The hotel is about a half hour walk out of the centre of Barcelona but there is a tram and metro service nearby if you don’t want to walk.
Comment from Hotel Management
18 Nov 2024 by Javier Tirado, Guest Services Manager, Hotel Management
Hola Sarah,Thank you for your lovely review! We're thrilled you enjoyed our design, rooftop, spacious rooms, and the convenience of our WhatsApp service and free bikes.It's great to hear you made the most of exploring Barcelona—hope to see you again soon for another fantastic stay!Cheers,
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Javier Tirado, Guest Services Manager, Hotel Management
Hola Sarah,Thank you for your lovely review!Hope to see you again soon for another fantastic stay!Cheers,
by A verified traveler
Posted 30 Oct 2024
Excellent
Comment from Hotel Management
30 Oct 2024 by Javier Tirado, Guest Services Manager, Hotel Management
Hola Ruben,Thank you so much for your nice rating! We’re thrilled to hear you enjoyed your stay with us.Looking forward to welcoming you back very soon.Cheers,
by A verified traveler
Posted 28 Oct 2024
Very friendly and knowledgeable staff.
Great vibe about the place.
It’s a little out from the heart of the city, but has excellent transportation.
Happily book to stay again.
Comment from Hotel Management
29 Oct 2024 by Javier Tirado, Guest Services Manager, Hotel Management
Hola John Patrick, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay with us.Looking forward to welcoming you back very soon.Cheers,
by A verified traveler
Posted 27 Oct 2024
Very cute hotel. Staff was super friendly and very helpful. The mall is right across the street with plenty of dining options and shopping of course. Also loved the rooftop, enjoy some cocktails and enjoy the view of the Sagrada familia
Comment from Hotel Management
29 Oct 2024 by Javier Tirado, Guest Services Manager, Hotel Management
Hola Brittany, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay with us.Looking forward to welcoming you back very soon.Cheers,
by A verified traveler
Posted 23 Oct 2024
This hotel was a miss. This is our 3rd time staying at a hoxton chain and we really felt DISSAPOINTED after our stay at this one. We let the hotel know in advance that we were there on our honeymoon and not one thing was done to welcome us, even a greeting card would have been a warm touch. This was our 5th hotel of our honeymoon and every single one had gone out of their way to do something for us to make us excited and honestly, overall chance the experience for us. The lobby was lovely, as they typical are at hoxtons but truly everything else was a miss. We came back to our room around 3pm one of the days and our room wasn’t cleaned, we rested and then left for dinner around 7. We asked that someone come back and they said they’ll send a quick service as the cleaning staff was gone. Why that was done until 3pm is odd.
Won’t be staying again and they have lots of work to do around their customer service and valuing their customers we stay with them.
Comment from Hotel Management
23 Oct 2024 by Javier Tirado, Guest Services Manager, Hotel Management
Hi Anna,Thank you for sharing your feedback, and I’m truly sorry we missed the mark on such an important occasion.It’s clear we didn’t meet the standards you’ve come to expect from Hoxton, and for that, I sincerely apologize in behalf of all the team.We’ll review your experience with our team to ensure we improve, especially in creating special moments for guests.I hope you’ll give us another chance in the future to make things right.Cheers,
by A verified traveler
Posted 16 Oct 2024
Our stay was great! The hotel is beautiful and the staff was incredibly helpful and welcoming. My only issue was the beds were too soft for me and the pillows get flat very quickly. Other than that, the stay was near perfect!
Comment from Hotel Management
16 Oct 2024 by The Hox Team, Hotel Management
Thank you for your wonderful feedback! We're thrilled you enjoyed your stay and found our staff helpful. We appreciate your input about the beds and pillows and will look into it. We hope to welcome you back soon!
