Ratings based on 968 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The rooms are in a poor overall state, the door needs to be slammed for it to close properly, and even then the lock required fiddling for it to work
The bathroom wasn't cleaned before my arrival (it was not properly flushed, so there was urine from the previous occupant), and the activation mechanism worked poorly.
I would not stay here again.
by A verified traveler
Posted 16 Nov 2024
All was fine
by A verified traveler
Posted 24 Oct 2024
The staff are very helpful and accomodating to my disabilities. The rooms are nice and clean. Only downside is the big restaurant is not open, only the bar.
Comment from Hotel Management
4 Nov 2024 by ., Hotel Management
thank you for you feedback, were glad you enjoyed our facilities, and well take your note about that. we look foward to welcoming you again soon!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Recepción, Hotel Management
Dear Gerson,Thank you for your review, we hope to see you again soon at SB Diagonal Zero!!
by A verified traveler
Posted 17 Oct 2024
Great hotel, close to transport, great amenities
Comment from Hotel Management
18 Oct 2024 by Guest Relations, Hotel Management
Dear Dominique,Thank you for sharing your experience at our SB Diagonal Zero hotel. We always receive with great satisfaction the fact that we have been able to meet the expectations of our customers. We appreciate your recommendation, and we celebrate that your stay has been so positive. We hope to see you soon. Best regards
by A verified traveler
Posted 13 Oct 2024
Far from tourist attractions. Reception staff unfriendly, doesn’t seem to care if you have concerns.
Comment from Hotel Management
18 Oct 2024 by Guest Relations, Hotel Management
Dear Taranpreet,Thanks for sharing your experience. We are especially sorry about your negative comment because logically this is outside the goal of our daily work. We also regret not having had knowledge of your dissatisfaction in time to have been able to solve your discomfort in time and offer alternatives to your discomfort. We take note of your comment that encourages us to improve our services in general. Best regards
by A verified traveler
Posted 7 Oct 2024
This is a great property it just need an update in the showers
Comment from Hotel Management
18 Oct 2024 by Guest Relations, Hotel Management
Dear Alfred,Thank you for sharing your experience at our SB Diagonal Zero hotel. We always receive with great satisfaction the fact that we have been able to meet the expectations of our customers. We appreciate your recommendation, and we celebrate that your stay has been so positive. We hope to see you soon. Best regards
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Guest Relations, Hotel Management
Dear Rana,Thank you for sharing your experience at our SB Diagonal Zero hotel. We always receive with great satisfaction the fact that we have been able to meet the expectations of our customers. We appreciate your recommendation, and we celebrate that your stay has been so positive. We hope to see you soon. Best regards
by A verified traveler
Posted 17 Sep 2024
On our first night we arrived at 8pm and checked in to our room. We noticed it was 25° even though the AC was set to 19° we phoned reception and they said they would take a look on their end and to give it 10mins. We waited and rang again with no improvement, they said they would take a look at it. We left to get dinner and came back a few hours later and the room was 24.5°. The next morning we informed the staff and they said someone would take a look in the day and it would be fixed for the night. When we got back 12 hours later we noticed it was still really warm in the room so went down and explained. The receptionist said he wasn’t sure if it got seen to in the day but maintenance had left for the evening. After some back and forth he reluctantly gave us a new room and no assistance or compensation for the moving rooms. The second room we tried the AC did work but even on full it wasn’t very good and the room was still quite warm when trying to sleep.
Additionally water and coffee isn’t replenished by housekeeping so we had to go to the local shop to buy a bottle of water to drink, which wasn’t ideal after a long day out.
Comment from Hotel Management
21 Sep 2024 by Guest Relations, Hotel Management
Dear George,Thank you very much for sharing your experience at our hotel. Regarding the air conditioning of the hotel, the lack of air conditioning during your stay is due to technical limitations that prevent the coexistence of both services (hot and cold). Therefore, we always try to adjust the temperature offered to a sustainable medium and that allows to combat the temperature difference of day and night. On the other hand, we are pleased to know that your stay has been positive in general terms and we look forward to a future visit to finish your experience. Kind regards.
by A verified traveler
Posted 13 Aug 2024
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Comment from Hotel Management
21 Aug 2024 by Guest Relations, Hotel Management
Dear Ole,Thank you very much for your comments, we are encouraged to continue working to offer to our guest a pleasant experience in our hotel. We are glad that you have enjoyed our facilities, our restaurant and our staff has been able to meet your needs. We hope to see you again!! Best regards
