Ratings based on 79 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2023
by A verified traveler
Posted 25 Jul 2023
Loved this place for the views and the pool. Staff was kind. Food was an abomination but the drinks were on point. Really no water available which was weird. Also they covered their air conditioner vents with tape - we only discovered it after 2 hot nights. How cheap!! Removed them and was finally able to sleep in comfort.
by A verified traveler
Posted 22 May 2023
This trip started off as a lie from once we walked into the property, the listing says ADULT ONLY ALL INCLUSIVE. That's a big lie 1 small section of the resort resort is adult only but yet we still daw saw kids running. This was our honeymoon trip so we were super excited excited about what we saw online. Next the staff acts like you don't exist or are stupid, I asked several times about paying for a upgrade on the room (they said they have availability) came back the next day after we got into our room and asked what was available and I got the run around and they said they would let me know (never heard from them the whole trip) Now for the all inclusive part only part of the resort was all inclusive other parts of the resort were off limits to us. LIKE WOW wouldn't recommend to my worse enemy.
by A verified traveler
Posted 14 Sep 2022 on Hotels
by A verified traveler
Posted 9 Sep 2022
This property is family friendly. Unfortunately, it was the least inclusive all-inclusive I have ever been to. There was no one to help with your bags. They did not provide washcloths, robes or slippers. Even though it was “all-inclusive” there is an up charge for premium alcohol. The adults only areas are not quite separate from the family areas. It left a lot to be desired. They also couldn’t find my reservation and offered no compensation for their error. I wanted to leave early, but I would’ve lost my money. It was the first vacation that made me want to hurry home.
Comment from Hotel Management
9 Sep 2022 by Manager, Hotel Management
Dear guest,Thank you for sharing youre opinion.Kind regards from Ibiza
by A verified traveler
Posted 25 May 2022 on Hotels
by A verified traveler
Posted 18 Oct 2021
by A verified traveler
Posted 16 Oct 2021
Been waiting for room until 6 pm on reception, nobody care. Newer come again
Comment from Hotel Management
17 Oct 2021 by Sesatori Recepcion, Hotel Management
Good morning, let us know your room number and a mobile phone number to contact you.
Regards
Sensatori reception team
by A verified traveler from Chicago
Posted 26 Sep 2021 on Orbitz
Outside very well maintained.
Comment from Hotel Management
26 Sep 2021 by Manager , Hotel Management
Dear guest,
Thank you for sharing youre experience.
Kind regards form Ibiza
by A verified traveler from Flushing
Posted 9 Sep 2021
The property was great and very relaxing. Bartenders by the pool were amazing, Babas, Andy & Isla was fantastic. Front desk staff are horrible, no customer service skills, not helpful and is rude. No one tells guests about the app or if there are any events going on throughout the week.
Comment from Hotel Management
14 Sep 2021 by Manager , Hotel Management
Dear guest,
Thank you for sharing youre experience in our resort.
We will forward youre coments to the bartenders and we will also work what could of hapen with the front desk however we do apologize for any incovenient you may have had.
Hoping to have the chance to greet you once again in a near future in our resort.
Kind regards from Ibiza
