Ratings based on 990 Verified Reviews
2.0 Room cleanliness
2.6 Service & staff
2.1 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dixon
Posted 13 Dec 2024
The room was very unclean and smelt of body odor and pot. Cockroaches were in the bathroom. The room phone and TV did not work and the window shade did not work. The residents were noisy all night long. My advice is to spend a little more money and do not stay in this hotel.
Comment from Hotel Management
14 Dec 2024 by Hotel Management, Hotel Management
Dear Kerry, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Our front desk team is always here to help you. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 9 Dec 2024
the hotel messaged me thru Expedia stating there was grab and go breakfast. turns out that there wasnt
Comment from Hotel Management
10 Dec 2024 by Hotel Management, Hotel Management
Dear Jordan, As part of our Select Suites concept, we focus on providing apartment-style accommodations with full kitchens that allow guests to prepare their meals, including breakfast, according to their schedule and preferences. This helps us maintain affordable rates for more extended stays while offering the comforts of home-style living. Our front desk is always happy to direct you to nearby breakfast spots and grocery stores. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
by A verified traveler
Posted 8 Dec 2024
Very dirty and smells of mildew in the room.
No on after hours or early morning to refund my deposit. Terrible experience!
Comment from Hotel Management
10 Dec 2024 by Hotel Management, Hotel Management
Dear gerard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Bugs everywhere
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Dear Tammy, We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 1 Dec 2024
Our room was not cleaned at all. Chips on the counters, dog food on the floors, paint peeling off the walls, looked like dried blood sprayed on walls, linen was dirty, tub was dirty and didn’t drain. They took $100 security deposit, but assured me as long as we didn’t crack the TV we would get it back. Refused to refund stay.
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Dear Cori, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Canceled my reservation but still was charged
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Nathaniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
You truly do get what you pay for not much expectation at this price point but we did sleep get up in the morning and did what we had to do the next day
Comment from Hotel Management
18 Nov 2024 by Hotel Management , Hotel Management
Dear Michael, Thank you for your feedback. We appreciate you choosing to stay with us. We understand that our property may not have met all your expectations, and we apologize for any discomfort. While we strive to provide a clean and comfortable environment for all our guests, we also aim to deliver value for the price. We appreciate your perspective and hope to have the opportunity to offer you an improved experience on your next visit. Sincerely,Hotel Management
