Ratings based on 197 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Clean!!!!! Everything was clean and everyone was friendly
Comment from Hotel Management
23 Nov 2024 by Omar O. Guest Experience Manager, Hotel Management
Hello James,Thank you so much for the 5-star review! We're thrilled to hear that you found everything clean and enjoyed the friendliness of our team. Your feedback means a lot to us, and we’re so glad we could provide you with a great experience.We look forward to welcoming you back the next time you're in the area!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Omar O. Guest Experience Manager , Hotel Management
Dear Matt,Thank you for your 5 out of 5 rating! We’re delighted to know that you had a great experience during your stay. Your positive feedback means so much to us, and we hope to have the pleasure of welcoming you back again soon.
by A verified traveler
Posted 17 Nov 2024
Great experience from check-in to checkout.
Comment from Hotel Management
18 Nov 2024 by Omar O. Guest Experience Manager, Hotel Management
Dear Randall,Thank you for your kind words! We’re thrilled to hear that you had a great experience from check-in to checkout. Your feedback means a lot to us, and it’s always rewarding to know that we met your expectations throughout your stay.We look forward to welcoming you back for another exceptional visit in the future!
by A verified traveler
Posted 14 Nov 2024
The breakfast was as good as we ever had at a hotel. Try the quiche cakes. Staff were all top notch and the rooms were spacious new and clean.
Comment from Hotel Management
15 Nov 2024 by Omar O. Guest Experience Manager, Hotel Management
Dear John,Thank you so much for your glowing review! We’re thrilled to hear that you enjoyed your stay and that our breakfast, especially the quiche cakes, stood out as a highlight. It’s wonderful to know that you found our staff top-notch and appreciated the spacious, new, and clean rooms.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic stay soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Omar O. Guest Experience Manager, Hotel Management
Dear Kevin,Thank you for your 5 out of 5 rating on Expedia! We’re delighted to know you had such a positive experience during your stay. Your feedback means so much to us, and we look forward to welcoming you back for another great visit soon.
by A verified traveler
Posted 10 Nov 2024
Had to leave without staying due to exceptional noise in the adjoining room and very loud and disruptive kids running throughout the hotel. Completely unacceptable.
Comment from Hotel Management
11 Nov 2024 by Omar O. Guest Experience Manager, Hotel Management
Dear Jay,Thank you for sharing your experience with us. We sincerely apologize for the noise disturbances you encountered, which prevented you from enjoying your stay. Providing a comfortable and restful environment for all our guests is our priority, and we regret that this was not the case during your visit.Please know that your feedback has been shared with our team so we can work to prevent such situations in the future. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a better experience.
by A verified traveler
Posted 9 Nov 2024
The customer service was excellent.
Very nice and and very demure.
Comment from Hotel Management
11 Nov 2024 by Omar O. Guest Experience Manager, Hotel Management
Hello Michael,Thank you for your kind words and the 5-star review! We’re thrilled to hear that you found our customer service to be excellent. Our team strives to provide a welcoming and respectful experience for each guest, so your feedback is truly appreciated.We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Omar. O Guest Experience Manager , Hotel Management
Hello Tom,Thank you for the 5-star rating! We’re delighted that you enjoyed your stay and truly appreciate your positive feedback.We look forward to welcoming you back whenever you're in the area!Warm regards,Fairfield Inn & Suites Sandusky Team
by A verified traveler
Posted 25 Oct 2024
Close to everything
Comment from Hotel Management
30 Oct 2024 by Omar O. Guest Experience Manager , Hotel Management
Hello Calvin,Thank you for sharing your review! We're glad our location made it easy for you to enjoy everything nearby. Being close to local attractions and conveniences is something we’re proud of, and we're pleased it added to your experience.We look forward to welcoming you back for another stay soon!Warm regards,Fairfield Inn & Suites Sandusky Team
by A verified traveler from West Valley
Posted 25 Oct 2024
Awesome staff greeted me at the front desk!!
Comment from Hotel Management
30 Oct 2024 by Omar O. Guest Experience Manager, Hotel Management
Hello Timothy,Thank you so much for the fantastic review! We're thrilled to hear that our front desk team made you feel welcome from the start. Our staff takes great pride in creating a warm and friendly experience for every guest, so your kind words mean a lot to us.We look forward to welcoming you back soon!Warm regards,Fairfield Inn & Suites Sandusky Team
