Ratings based on 18 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 30 Jun 2024
I liked the friendly and helpful staff, nice furnishings in the apartments and adequately stocked with all the necessities for such accommodation! The bed was comfortable with very nice bed linen! Like the proximity to Sandton City and Mandela Sq! All in all I thought the Raphael was very good value for money!
I did not like the view from my room.. faced the wall (but at least it wasn’t concrete and plain, but would have preferred a city view!
by A verified traveler
Posted 29 Nov 2023
Great place to stay. Near the mandela square with all the facilities.
by A verified traveler
Posted 6 Nov 2023
Attached directly to the mall made for an easy and convenient stay. Nice lounge and kitchen gave a nice homey feel and space you dont get in a hotel room.
by A verified traveler
Posted 21 Aug 2023
by A verified traveler
Posted 4 Aug 2023
by A verified traveler
Posted 22 Apr 2022
Very nice and clean rooms. daily room cleaning was professional.
connected directly to the Sandton City mall so easy access to the restaurants and shopping.
by A verified traveler
Posted 21 Aug 2021 on Hotels
Comment from Hotel Management
25 Aug 2021 by Mariese , Hotel Management
Warm greetings from Raphael Penthouse Suites, many thanks for taking the time to give us feedback of your recent stay, we are very grateful for your feedback.
I am pleased to see that you have enjoyed your overall experience with us, we do our very best to ensure we exceed guest expectations with our high service standard and passion.
We look forward to welcoming you back again soon.
Kind regards,
Mariese Smith
by A verified traveler
Posted 19 Feb 2021 on Hotels
Comment from Hotel Management
26 Mar 2021 by Jackie , Hotel Management
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
by A verified traveler
Probably the worst hotel room in Sandton
Posted 6 Dec 2019 on HotelsLiterally terrible experience in a shabby and worn out and hugely overpriced room. I'm traveling on business and booked this property because I thought I might benefit from the lounge area and kitchen but the carpet was soaking wet from leakage from the patio, the sofa was beyond worn out, the wardrobe doors didn't slide / close properly and the bedroom still has a square CRT TV as if it's 1994! Really a terrible shambles of an experience, not to mention lifts not working on the day I arrived.
