Ratings based on 1,334 Verified Reviews
2.3 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from HENRICO
Posted 29 Nov 2024
One of the rooms had dirty sheets and blankets. The tub was dirty and room smelled closed in. Elevators not working and had to travel to the 3rd floor with a baby.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Melody,We appreciate your feedback and apologize for the inconveniences you encountered during your stay. We will share your comments with our team for their immediate attention and improvement. If you have any further concerns, please contact our management directly for further assistance.
by A verified traveler from HENRICO
Posted 29 Nov 2024
Clean, safe, elevators were broken. Staff friendly and location convient.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Melody,Thank you for sharing your feedback with us. We're pleased to hear you found our hotel clean, safe, with friendly staff and a convenient location. We apologize for any inconvenience caused by the broken elevators and will ensure this is addressed accordingly.
by A verified traveler
Posted 28 Nov 2024
Was extremely noisy, blankets and flat sheets had burn holes, toilets stopped up very easily, no working elevator, and had trash by my door for 2 days of my 4 day stay.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Mike, We're disappointed to hear about your experience. We strive to provide a comfortable stay for all guests and will address your feedback internally. Your input is important to us as we continuously work to improve our services for all future guests.
by A verified traveler
Posted 26 Nov 2024
its terrible when i check in not helping whats going on my itinerary …
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello marygrace, We apologize for any inconvenience you experienced during your check-in process. For future assistance with your itinerary or any other inquiries, please contact our management directly. We value your feedback and hope to serve you better in the future.
by A verified traveler
Posted 22 Nov 2024
Its cool nice stay
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Jomeeca,We are pleased to hear that you had a nice stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back again in the future for another enjoyable experience. Thank you for choosing to stay with us.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Miliria,We are delighted to hear that you had a wonderful experience during your stay at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Christina,We're sorry to hear that your experience did not meet your expectations. Please contact us directly to discuss any concerns you may have had during your stay so we can address them promptly. We value your feedback and hope to welcome you back in the future for an improved stay.
by A verified traveler
Posted 21 Nov 2024
Good location
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Mewael,We're delighted you found our hotel's location to your liking. Thank you for your positive feedback, and we hope you had a wonderful stay with us!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Daniel, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Endy,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to hosting you again soon!
