Ratings based on 983 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Studio City
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Management, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about. your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Management , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about. your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 14 Nov 2024
Excellent customer service
Comment from Hotel Management
19 Nov 2024 by Management, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about. your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Management, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about. your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 11 Nov 2024
Poor experience, dirty rooms, refund promised but not fulfilled by hotel staff.
Comment from Hotel Management
11 Nov 2024 by Shayne LaBenz , Hotel Management
Good morning, sir, we just spoke on the phone. Your refund was granted on property, and Expedia will be summitting your refund as you paid them not us. I understand your stay was not Pleasants and you shortly left with a refund!
by A verified traveler
Posted 5 Nov 2024
Great hotel
Comment from Hotel Management
8 Nov 2024 by Shayne LaBenz, Hotel Management
Thank you for the high score, we take pride in our work and try to make the guest feel at home!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Shayne LaBenz, Hotel Management
Thank you for the score, we take pride in our work and try to make the guest feel at home!
by A verified traveler
Posted 29 Oct 2024
Great location (close to the airport). The problems were fixed.
Comment from Hotel Management
8 Nov 2024 by Management , Hotel Management
Thank you for your comments and I'm glad the leadership team addressed your issues.
by A verified traveler
Posted 29 Oct 2024
I got there at 6pm....the restraint and lounge was closed. I asked why. The clerk shrugged her shoulders and said.. "i guess the guy didnt show up". What? I responded that this was a problem for me, and she just ignored me! Phone didnt work in the room, si no wake up call.
Comment from Hotel Management
8 Nov 2024 by SHAYNE LABENZ, Hotel Management
We do apologize for the inconvenience it's not our standards, I have spoken with the leadership team and addressed all issues with your stay.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Shayne LaBenz, Hotel Management
Thank you for the high score, we take pride in our work and try to make the guest feel at home!
