Ratings based on 118 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2024
Over all good
Comment from Hotel Management
5 Sep 2024 by Livingston Hotel, Hotel Management
Dear valued guest, we always love hearing about guests with memorable experiences, a true measure of happiness.We are thrilled to hear that you had a wonderful time at Livingston Hotel! We want you to know that you are very important to us and are dedicated to providing you with the best service possible.Thank you for your recognition and the 5-star rating. It was our pleasure to have you at Livingston Hotel and we look forward to many more opportunities to welcome your return.
by A verified traveler
Posted 26 Aug 2024
Fairly standard ‘business travel’ style hotel. Room was clean and comfortable. Staff were friendly. Hotel restaurant was closed for everything except breakfast, with no car this involved walking out of the hotel along the grass verge alongside a busy road and open sewer to nearest shops/restaurants.
Comment from Hotel Management
26 Aug 2024 by Livingston Hotel, Hotel Management
Dear Martin, thank you for choosing Livingston Hotel as your preferred choice and sharing your positive experience with us! We're thrilled you enjoyed our clean, spacious rooms with stunning views. We appreciate your kind words about our staff and their warm hospitality. we are upgrading the restaurant and hoping to provide more services for hotel guests in future. Please accept our sincerest apologies for the impression we have left you. I sincerely look forward to an opportunity to welcome you back with us again for a more refreshing experience.
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Livingston Hotel, Hotel Management
Dear Chyong Shyuan, thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our place to be really good and that our talents made you feel warm and welcomed.We look forward to serving you again and providing you with more amazing experiences.
by A verified traveler
Hotel in poor condition
Posted 22 Jul 2024 on HotelsThis hotel is quite disappointing.
The towels are yellowing and frayed, the shower water was cold, the bedsheets had stains on them and the breakfast was limited and poor.
On the plus side it was cheap and closer to Sepilok Orangutan Sanctuary than staying in Sandakan itself.
Comment from Hotel Management
26 Jul 2024 by Livingston Hotel, Hotel Management
Dear Luke, It is very sad to hear of your disappointment with our service. We regret that we did not deliver an experience deserving of a better rating and would like to extend our sincere apologies for failing to meet your expectations.Your feedback is extremely important to our continued efforts to reflect and improve ourselves to provide an experience defined by our valued guests.We will share your feedback with the team for improvements and look forward to providing you with an elevated experience on your next visit.
by A verified traveler
Hotel in poor condition
Posted 22 Jul 2024 on HotelsThis hotel is like the England performance at euro 2024, promised a lot, performed poorly and ultimately failed to deliver.
The towels are yellowing and frayed, the shower water was cold, the bedsheets had stains on them and the breakfast was limited and poor.
On the plus side it was cheap and closer to Sepilok Orangutan Sanctuary than if we stayed in Sandakan itself.
Comment from Hotel Management
5 Sep 2024 by Livingston Hotel, Hotel Management
Dear Luke, Your feedback is important to us and we are deeply sorry that you had a disappointing experience at our hotel. Please be assured that hotel management is taking this matter very seriously and is conducting a thorough review of the incident to ensure that something like this does not happen again. Your comments make us clear the direction and what we should pay attention to in future work.We sincerely look forward to regaining your trust and welcoming you back for an even better experience.
by A verified traveler
Posted 20 Jun 2024
The rooms and staff were very nice but the hotel has very limited food and drink options, and the area around it has nothing to offer - other than KFC and Pizza.
Comment from Hotel Management
26 Jul 2024 by Livingston Hotel, Hotel Management
Dear Adam,Thank you for your kind words! We appreciate your kind words about our staff and their warm hospitality. Kim Fung (one of the Sandakan landmark) is just located 5 minutes driving distance from hotel. Kim Fung Market is one of the best place for local food hunting. It was our pleasure to have you for your staycation. We hope to welcome you back soon!
by A verified traveler
Posted 19 Jun 2024
Convenient, easy parking.
Comment from Hotel Management
26 Jul 2024 by Livingston Hotel, Hotel Management
Dear Wong, Thank you for sharing your positive experience with us! It's lovely that our central location and complimentary on-site parking for in-house room guests have increased your convenience. We're delighted that you enjoyed your experience at Livingston Hotel. We strive to provide a delightful luxury experience, and it's fantastic to hear that it left a positive impression.Thank you for choosing us. We look forward to welcoming you back for many more exceptional stays and dining.
by A verified traveler
Posted 1 Jun 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Livingston Hotel, Hotel Management
Dear Troy, We always love hearing about guests with memorable experiences, a true measure of happiness.We are thrilled to hear that you had a wonderful time at Livingston Hotel! We want you to know that you are very important to us and are dedicated to providing you with the best service possible.Thank you for your recognition and the full score rating. It was our pleasure to have you at Livingston Hotel and we look forward to many more opportunities to welcome your return.
by A verified traveler
Posted 23 May 2024 on Hotels
Near perfect except the sink in the toilet seemed cloated.
Comment from Hotel Management
27 May 2024 by F/O Livingston, Hotel Management
Hi Gerry, Thank you for your rating and we are glad you have an overall positive stay experience. Much appreciated on the feedback to the sink. Rest assured the team is well informed. Your kind patronage is greatly appreciated, and we look forward to welcoming you back soon!
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by F/O Livingston, Hotel Management
Hi Yannick, Thank you for your rating and we are glad you have an overall positive stay experience. Your kind patronage is greatly appreciated, and we look forward to welcoming you back soon!
