Ratings based on 667 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Brand Experience Team, Hotel Management
Hi Anabel,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Enrique,Thank you for the excellent review! Maz K.#Team6
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
There was a man and a woman’s pair of underwear in our bathroom, I also kinda got conned into staying longer than I wanted to. Apparently booking through Expedia renders the hotel powerless on editing reservations, but Expedia couldn’t change it either. I just have a hard time believing that the property itself is unable to make changes to a guests reservation on their own system. They also kept my $50 deposit to replace one sheet. I offered to go and buy them sheets and even told them I could find them cheaper than $50 per sheet. B
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hi Erica, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Natalie #Team6
by A verified traveler
Posted 1 Nov 2024
Amazing staff
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hi Alejandra,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler
Posted 31 Oct 2024
by A verified traveler from La Habra
Posted 27 Oct 2024
I thought my room was nice and clean. The sheets appeared a little yellow that that might be because of overtime wear. The floors were dirty and sticky, so I had to throw a towel on the floor.
I was hoping to watch TV but there was no remote control. I was going to ask the front office but got lazy because it was late in the evening. Will I come back here again if I'm in the area? Maybe.
Comment from Hotel Management
31 Oct 2024 by Brand Experience Team, Hotel Management
Hi Betty, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6
