Ratings based on 999 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024 on Hotels
Check in was easy and room did have a stench in the room that never went away. Eventually I got used to the scent but my wife smelled it the entire stay. Besides that the bed was comfy and room includes coffee and microwave plus a fridge. Free continental breakfast was nice and not far from a huge mall.
by A verified traveler
Posted 29 Aug 2024
The hotel and staff are all excellent, my stay was cut short due to local events causing almost all the hotels in the area to be filled so I couldn't extend an this was a huge disappointment, however the staff was very curious and even helped me look for hotels and gave me advice to better prepare for my next stay, all in all I would say this hotel was a 4.5/5
by A verified traveler
Posted 25 Aug 2024
bad smell in the room.
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Posted 13 Aug 2024 on Hotels
The hotel was nice and clean. The rooms had plenty of space. Willie was very helpful and professional. The only 2 complaints I have are: #1-there are not enough parking spaces, I had to park across the street at Starbucks on our 2nd night. and #2-the rooms do not have ample plug outlets. I think there were 3 total (and one was for the micro/fridge) but we made due.
by A verified traveler
Posted 7 Aug 2024
by A verified traveler
Posted 1 Aug 2024
by A verified traveler
Posted 25 Jul 2024
I really like the room, I like the Sunday buffet, I liked the parking
by A verified traveler
Posted 25 Jul 2024
by A verified traveler
Posted 24 Jul 2024
First of all about boutique hotel is a complete stretch of the truth. When we arrived the outside was old cracked and the Stucco on the side was falling off we. We checked in and when I went to use the elevator, it was old outdated, and there were faded parts of paint everywhere. we went into our room which looked like a jungle full of plastic, dusty, dirty flowers, and plants. The room smelled stale, and it was hard to hear each other from the traffic on the freeway right next to the hotel. We decided to go and check out the pool, but we’re sad to find that it had a layer of sand on the bottom and the patio furniture did not look like it had been taken care of. We ended up going to the store to buy air freshener because the hotel room smelled so stale. When we went to go to bed, we turned off the lights and could see light , all around the outside door because the sealing of the door was so bad that there were gaps and bugs crawling through. The next morning, I went outside to get something from my car and noticed that every garbage can along the inside of the wall was overflowing with trash, and there was trash all over in between them on the ground. It was at that point we made the decision that this was not the hotel for us, when we went to check out, we were not asked why we were checking out early or how our stay was. It was as if they didn’t care we were leaving. We tried to call and get a refund and the general manager lied to us about who they were.
Comment from Hotel Management
30 Jul 2024 by GM, Hotel Management
Dear Guest,Thank you for providing us with feedback on your stay. We are sorry to hear we did not meet your expectations, and we will absolutely be following up in all areas where we fell short. We are taking your input into consideration.Sincerely,
