Pensión Amaiur Reviews

Hi Ross...You have taken your time since August 17 to express your very bad experience...We are not going to allow you to disrespect the staff or lie...You have made a reservation in a pension, in hotels from 3 *** it is mandatory to have a receptionist, the rest do not, this is a 1* pension.An email is sent to all guests to know the arrival time, check-in is from 3 to 9 p.m., but luggage is allowed to be left before the time and they are notified when the room is available, there is a supplement of 20 for those who need to arrive later and always upon request, our schedule is until 9:00 p.m., in your house you will set the rules, in ours we will.We already started badly, you arrived at 11:15 p.m. without warning, we had no obligation to open the door for you but we did and we did not charge you the supplement. The next day, when my partner went to clean the room, because we clean every day, she told me that there were no guests or suitcases, I called them and they hung up the phone on us, for 4 nights that they paid for, they actually enjoyed a few hours because you wanted.Only you know about the rest of the complaints, since neither you nor your neighbor at that time have told us anything and her neighbor gave us a score of 9/10, we can show it to her if she wants...As for the stairs, it is a house that is more than 250 years old, we do not have an elevator, but we help you carry your luggage up, the house passes its inspections without any problem, the fact that it is difficult for you to climb them is already a personal problem and above all all in health, he is still young.For next time I recommend that you notify your arrival time, especially if you are going to arrive outside the hotel's opening hours.If you have a problem with the room, it is normal to communicate it, as far as possible we try to fix things and make the guest feel at home...Thank you for choosing us and for expressing your experience...

Gracias por compartir tu experiencia...