Ratings based on 96 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Manager, Hotel Management
Estimado Sebastian.En primer lugar, le agradecemos que nos escogiese para su estancia en Donostia y que se haya tomado un momento para valorarnos.Nos complace saber que disfrutó de una estancia agradable con nosotros y que nos valora tan positivamente.Esperamos tener el placer de verle de vuelta en otra ocasión.LETOH LETOH San Sebastián.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Manager, Hotel Management
Estimado Eduard.Le agradecemos en primer lugar que nos escogiese para su estancia en Donostia y que se haya tomado un momento para dejar su valoración.Nos alegra saber que quedó mayormente satisfecho, esperamos tener el placer de verle de nuevo pronto.LETOH LETOH San Sebastián.
by A verified traveler
Posted 11 Oct 2024
Great location
Comment from Hotel Management
11 Oct 2024 by Manager, Hotel Management
Dear Cecilia.Thank you for choosing us and for take a moment to leave your review.We are happy that you enjoyed our hotel and the location. We hope to see you again soon.Best regards.
by A verified traveler from Ballymena
Posted 9 Oct 2024
Pleasant stay, great location beside beach and lovely walk into old town along promenade
Room very comfortable and well designed only downfall was reception area very limited seating for guests as area was mainly occupied by people long term on computers
Comment from Hotel Management
10 Oct 2024 by Manager, Hotel Management
Dear Noeleen.Thank you for choosing us for your stay in San Sebastián and also for taking your time for leave your great review.We're glad you enjoyed the city and you liked your room, we understand what you say about the coffee shop area, we appreciate your feedback and have in mind for future possible improvements.We hope to see you again soon.Best regards.
by A verified traveler
Posted 30 Sep 2024
No parking.
Comment from Hotel Management
5 Oct 2024 by Recepción, Hotel Management
Dear David, Thank you very much for your positive review of your experience with us. We work hard to provide the best service so we are glad that everything was to your liking. We are so sorry for the inconvenience of no having a parking, but for next time, we recomend you to ask on the reception about it. We can give you different options tu park your car.We hope to see you again soon. Yours sincerely, Reception Team
by A verified traveler
Posted 30 Sep 2024
Great location close to everything. Everything was great but elevator was making whistle sound that you could hear at night.
Comment from Hotel Management
30 Sep 2024 by Recepción, Hotel Management
Dear Sergey, Thank you very much for taking the time to review your experience so positively!We are very pleased that your stay was so good, although we are sorry to hear that you were inconvenienced by the noise from the lift. We have filed a complaint with the technical service in order to solve it. Thank you very much for helping us to improve!We hope to see you again soon. Yours sincerely, Reception Team
by A verified traveler from Austin
Posted 22 Sep 2024
Excellent hotel with easy access to Antiguo main area, 3-5 minute walk to the Onderatta beach. 25 min walk to Old Town. Highly accessible to bus. High value for the price. Would stay again!
Comment from Hotel Management
22 Sep 2024 by Recepción, Hotel Management
Dear Harlan, Thank you very much for taking the time to review your stay with us. You have no idea how pleased we are that your stay with us was so good. We are glad that the location was good for you and we look forward to your next stay. We hope to see you again soon. Yours sincerely, Reception Team
by A verified traveler
Posted 22 Sep 2024
During my recent stay, I was impressed by the excellent service provided by the hotel staff, who handled all our requests promptly and efficiently. However, I found the room to be less than desirable.
Firstly, the absence of a refrigerator and microwave was inconvenient. Additionally, the lack of a kettle or coffee maker was a missed opportunity for enhancing guest comfort.
The bathroom setup was particularly problematic. It was not fully enclosed, featuring only a glass separator, which led to a distinct lack of privacy. I could see and hear everything, making it uncomfortable for toileting.
On a positive note, the bed was comfortable, and the TV was excellent. The sink was located in the bedroom and not separated by glass, which was an unusual design choice but did provide ample counter space for our amenities. The room itself was spacious enough to accommodate various types of luggage.
Considering these factors, I would likely choose not to stay here again during my next visit to the area. While the staff were outstanding, the room's layout and amenities did not meet my expectations.
Comment from Hotel Management
22 Sep 2024 by Recepción, Hotel Management
Dear David, First of all, thank you for taking the time to rate us and comment on your experience with us. We work hard to provide the best service possible so we are very pleased that the treatment you received from the hotel staff was good and lived up to your expectations. We deeply regret that the design of the rooms was not to your liking, we try to ensure that all our guests' experiences are always the best, if you give us a second chance, please do not hesitate to let the reception team know of your dissatisfaction so that we can make your experience better. We look forward to seeing you again soon. Yours sincerely, Reception Team
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
17 Sep 2024 by Recepción, Hotel Management
Dear Nick,Firstly, thank you for taking the time to rate and comment on your stay with us. We work hard to provide the best service possible, we are very pleased that your stay was so good! We hope to see you again soon, Yours sincerely, Reception Team.
by A verified traveler
san sebastian
Posted 18 Aug 2024 on Hotelsthe room was extremely small( the “balcony” fits one person standing- we asked for a second chair as there was only one in the room and the sink was directly next to the bed- the bathroom was see through glass - no privacy - the hotel is near the beach and located great
Comment from Hotel Management
17 Sep 2024 by Recepción, Hotel Management
Dear guest, Firstly, we really appreciate you taking the time to rate and comment on your stay with us. We work hard to provide the best possible service, so we are pleased that you have rated the location of the establishment so positively. On the other hand, we regret that there was only one chair on your terrace and the dissatisfaction with the size of the room, for the next stay we invite you to let the reception team know your dissatisfaction so that we can offer you a solution and we can make your stay more comfortable. We hope to see you again soon, Yours sincerely, Reception team.
