Ratings based on 156 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
3 Sep 2024 by El equipo de Koisi Hostel, Hotel Management
Gracias por tu reseña, Maria.
by A verified traveler from London
Posted 4 Aug 2024
Comment from Hotel Management
9 Aug 2024 by The Koisi Hostel team, Hotel Management
Thank you Jefferson
by A verified traveler
Posted 23 Jul 2024
Family of 4. Stayed 1 night in a family room with private bathroom and it was perfect, even better than we thought. Very well located 10 min walk to the beach and 5 min walk to bus station to go to the city center. Would definitely recommend.
Comment from Hotel Management
24 Jul 2024 by The Koisi Hostel team, Hotel Management
Thank you Florence!
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by The Koisi Hostel team, Hotel Management
Hi Camilo, We would love to have more information about your stay with us, can you write us an email with your feedback?Kindest regards,
by A verified traveler
Posted 6 Jun 2024
The hostel had a privacy data leak and was used in a phishing scam. When I asked for a refund since I didn't trust them after my data was leaked, they refused. I booked a different hotel. Be careful booking with them.
Comment from Hotel Management
12 Jun 2024 by The Koisi Hostel team, Hotel Management
Hi Kristy, We deeply regret the inconvenience and concern caused. Please be assured that we take such issues very seriously, and we have implemented additional security measures to protect our inhabitants' information.We will report your situation internally to check it and assess reimbursement. We will get back to you with more information.Again, we are sorry for the inconvenience and hope you will give us a new opportunity in the future.Kindest regards,
by A verified traveler from chicago
Posted 21 Apr 2024
Comment from Hotel Management
26 Apr 2024 by The Koisi Hostel team, Hotel Management
Hi Bolero, We would love to have more information about your review, can you contact us with more feedback?Thank you in advance,
by A verified traveler
Posted 10 Oct 2023
We booked a complete room for 4 adults, immediately checked with hotel to make sure we had a private bathroom since we were traveling with my elderly parents, a private bathroom was all we cared about, they confirmed that the bathroom was inside but when checking in later that night, the bathroom was shared with other rooms and when we called to complain about it, they just said that the case was being reviewed but didn't answer until 72 hours later and they denied our claim. Not going back there and not recommending it to anyone with a family.
Comment from Hotel Management
20 Oct 2023 by The Koisi Hostel team, Hotel Management
Hi Carlos, We are sorry for the inconveniences your shared with us in your review. I have reported your case to our customer service team, and they have already contacted you with the clarification and relevant compensation for this case.Again, we are sorry for what happened and hope that you will give us another opportunity in the future to have an authentic Líbere experience.Kindest regards,
by A verified traveler
A terrible check in process for anyone on the go
Posted 11 Sep 2023 on HotelsWe were a group of 8 traveling together and walking the camino del Norte. This is on the other side of San Sebastián so added several km to an already long hike...in addition the check in process is the worst I've ever experienced. It took us 2 hours + as there is no person at the front desk to help. I was literally standing at an intercom with 7 others waiting for almost 2 hours! there has to be a more accessible way for those on the go to not have to enter every person' information. A front desk person would make this a much more pleasant experience. Otherwise it was miserable.
Comment from Hotel Management
14 Sep 2023 by The Koisi Hostel team, Hotel Management
Hi Sara,First of all, we're sorry if your experience with us did not meet your expectations. At Koisi we seek to offer the best experience with a different accommodation model, focused on technology. We strive to ensure that our guest’s stay is the best they could have, even if it is not in the traditional way. We have a customer service team available 24 hours a day for any questions or queries you may have, both before and during your stay with us. Kindest regards,
by A verified traveler
Posted 29 Aug 2022 on Hotels
by A verified traveler
Posted 9 Jul 2022
Kontiki Tours and kids at a sport camp overwhelmed the hostel. Some staff were helpful, some moody. The beds offered little privacy, and the rooms were tight. The patio was unavailable for some reason - or reserved for the bus tour. The location is up a hill, but the parts with views have no chairs or social amenties.
