Ratings based on 445 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
Very modern and hip.
Great service and vibe.
Walkable to everywhere you want to go.
We stayed in winter and did not use the pool.
If you are looking for a view of the sea, this is the only drawback.
by A verified traveler
Posted 28 Dec 2024
Everything is fine but the only complains is the room is uncomfortable even when it’s upgraded.
by A verified traveler
Posted 25 Nov 2024
Our stay in Axel Hotel San Sebastián was great! The hotel is located in a quiet area closeby to many cafes and shops and at short walking distance to the beach.
The hotel's premises were clean and modern, and we had a spacious and comfortable room. We loved the spa access included during our stay, which was an amazing added value to our holidays. We would definitley repeat!
Comment from Hotel Management
29 Nov 2024 by Isidro Ruiz-Hotel Manager, Hotel Management
Dear ElenaThank you very much for staying at the Axel San Sebastian hotel.It is a pleasure for us that you rate us so positively.We look forward to welcoming you again on a future occasion.Yours sincerely
by A verified traveler
Posted 4 Nov 2024
Nice relaxed and relatively sophisticated place. Was concerned could be a bit seedy but quite the opposite. Nice breakfast. Parking on site for 25 euros a night if space available. Close to centre and nice spa area free to use. We also liked the room layout
Comment from Hotel Management
6 Nov 2024 by Isidro Ruiz, Hotel Management
Dear guest, Thank you for taking the time to share your experience and for your positive feedback on the location of the hotel, the breakfast and even the layout of the rooms.We look forward to seeing you in the future.
by A verified traveler
Posted 16 Oct 2024 on Hotels
Place was very clean and reception was speedy. The rooms were very awkward to stay in for two days with large suitcases. No room at all to hang your clothes other than right over top the only area you could set up any kind of toiletries and was also purposed with bar snacks that were, all available for a premium charge. No room to place any toiletries at all. Place looks nice in pictures. Wouldn’t be our choice in the future. Parking garage available for a charge, very tight spaces.
Comment from Hotel Management
6 Nov 2024 by Isidro Ruiz, Hotel Management
Dear Chris, We are sorry to hear that your stay was not good and that your perception of the hotel was negative. We offer rooms adapted for getaways where comfort and decoration are paramount. We recommend that on your next visit you book more spacious rooms such as premium superior, juniors suite, etc.We would be delighted if you could give us another chance.Yours sincerely,
by A verified traveler
Posted 15 Oct 2024
Great location.
Comment from Hotel Management
29 Nov 2024 by Isidro Ruiz-Hotel Manager, Hotel Management
Dear ValerieThank you very much for staying at the Axel San Sebastian hotel.It is a pleasure for us that you rate us so positively.We look forward to welcoming you again on a future occasion.Yours sincerely
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
29 Nov 2024 by Isidro Ruiz-Hotel Manager, Hotel Management
Dear LiviaThank you very much for staying at the Axel San Sebastian hotel.It is a pleasure for us that you rate us so positively.We look forward to welcoming you again on a future occasion.Yours sincerely
by A verified traveler
Posted 12 Oct 2024 on Hotels
Comment from Hotel Management
29 Nov 2024 by Isidro Ruiz-Hotel Manager, Hotel Management
Dear RandyThank you very much for staying at the Axel San Sebastian hotel.It is a pleasure for us that you rate us so positively.We look forward to welcoming you again on a future occasion.Yours sincerely
by A verified traveler
Posted 12 Oct 2024 on Hotels
Comment from Hotel Management
29 Nov 2024 by Isidro Ruiz-Hotel Manager, Hotel Management
Dear RandyThank you very much for staying at the Axel San Sebastian hotel.It is a pleasure for us that you rate us so positively.We look forward to welcoming you again on a future occasion.Yours sincerely
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
29 Nov 2024 by Isidro Ruiz-Hotel Manager, Hotel Management
Dear GailThank you very much for staying at the Axel San Sebastian hotel.It is a pleasure for us that you rate us so positively.We look forward to welcoming you again on a future occasion.Yours sincerely
