Ratings based on 857 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
I liked the breakfast. I liked lt’s locality. I would have liked a bar/cafe facility. I liked the bath.
Comment from Hotel Management
9 Nov 2024 by Hotel San Sebastian Orly Affliated By Melia Team, Hotel Management
Dear Jane, We would like to thank you for this review about your recent experience in our hotel. We're delighted to hear that our breakfast selection met your expectations and that our prime location contributed positively to your stay. It's also pleasing to know that you appreciated the comfort provided by our baths. We regret to hear that the absence of a bar/cafe facility did not meet your expectations. While we do not have a bar on-site, we hope our central location offered you a variety of nearby alternatives to enjoy.All of the team hope that we may be able to see you again in the future.Kindest regards,Hotel San Sebastian Orly Affliated By Melia Team
by A verified traveler
Posted 20 Oct 2024
El baño está muy peligroso y reducido. No tiene rieles para detenerse
Comment from Hotel Management
21 Oct 2024 by Hotel San Sebastian Orly Affliated By Melia Team, Hotel Management
Estimada Sofia,Muchísimas gracias por su reseña acerca de su experiencia en nuestro hotel.Nos complace saber que encontró nuestro servicio excelente y que la limpieza de la habitación fue de su total agrado. Lamentamos que el baño no haya cumplido con sus expectativas; valoramos mucho la seguridad y la comodidad de nuestros huéspedes y tomaremos en cuenta su comentario para futuras mejoras. Queremos recordarle que nuestro personal siempre está dispuesto a asistir a nuestros huéspedes para garantizar su bienestar durante su estancia.Le esperamos en su próxima visita a San Sebastián. Atentamente,Hotel San Sebastian Orly Affliated By Melia Team
by A verified traveler
Posted 13 Oct 2024
Great location just next door to Concha Beach, shopping, restaurants, bars, and downtown. Fantastic, helpful, and polite staff. Breakfast was decent too.
Comment from Hotel Management
14 Oct 2024 by Hotel San Sebastian Orly Affliated By Melia Team, Hotel Management
Dear Ana,Thank you very much for your kind review. It's delightful to hear that our hotel's prime location enhanced your stay, providing easy access to Concha Beach and the vibrant city life. We are also glad that our staff's dedication contributed positively to your visit. Your appreciation for the breakfast selection reaffirms our commitment to offering a rich and energizing start to the day.We take note of your input on room amenities and will continuously seek ways to improve our guest experience.It would be a pleasure to welcome you back. Best wishes, Hotel San Sebastian Orly Affliated By Melia Team
by A verified traveler
Posted 16 Sep 2024
Great staff cool town
Comment from Hotel Management
18 Sep 2024 by Hotel San Sebastian Orly Affliated By Melia Team, Hotel Management
Dear Mark,Thank you very much for this kind review of your recent stay. We're delighted to hear that you found our team to be helpful and that you enjoyed the vibrancy of our town. It's wonderful to know that the cleanliness of your room met your expectations and contributed to a pleasant stay. We strive to maintain our hotel to the highest standards, so it's heartening to receive such positive feedback.We look forward to seeing you again soon.Best regards, THotel San Sebastian Orly Affliated By Melia Team
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 8 Sep 2024
by A verified traveler
Posted 26 Aug 2024
Personal muy amable
Comment from Hotel Management
28 Aug 2024 by Manager, Hotel Management
Estimado José Luis,Nos complace saber que destaca la amabilidad de nuestro personal y la limpieza de su habitación. Es gratificante que nuestros esfuerzos para ofrecer un servicio de calidad sean reconocidos y apreciados. Lamentamos que no haya mencionado otros aspectos de su estancia, ya que siempre aspiramos a mejorar en todos los servicios que ofrecemos.Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente,Hotel San Sebastian Orly Affliated By Melia Team
by A verified traveler
Posted 21 Aug 2024
