Ratings based on 180 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Lovely modern hotel. We had a superior room and it was faultless! The location is tricky - just outside the Sotogrande gated community with a busy main road to walk down to get to pathways - it is however possible! Taxis are ready and waiting at the hotel but you pay 30euros return for a trip to the port. Hotel is definitely worth a stay and especially if you hire a car!
by A verified traveler
Posted 18 Oct 2024
A beautiful space to relax in with great indoor and outdoor space - we loved it
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 22 Sep 2024
The only downside to this property is that Ubers are very hard to come by
by A verified traveler
Posted 21 Sep 2024
A beautiful, clean, modern hotel
by A verified traveler
Posted 21 Sep 2024
Beautiful hotel, modern stylish environment. Kind, helpful staff.
by A verified traveler
Posted 15 Sep 2024
Beautiful hotel with lovely breakfast and good dining options throughout the day and evening. Room exceptionally good although aircon did not go as low as we needed given the high temperature outside. Just a pity that the receptionist on duty at the time of our arrival was decidedly unfriendly. Never smiled once. Clearly needs more training or moved to a non customer contact position. On checking out, however, the other receptionist couldn’t have been nicer. Staff in all other areas of the hotel were great and extremely helpful and friendly. I would definitely stay again as the hotel itself was fabulous. Just please make sure your reception staff smile 😀
Comment from Hotel Management
15 Sep 2024 by Hotel Encinar de Sotogrande, Hotel Management
Dear Fiona,Thank you for your feedback. We're glad you enjoyed our hotel, breakfast, and dining options, and found the room to be exceptional. We apologize for the experience you had at check-in and appreciate your comments; we will address this to improve our service. We are happy to hear your departure was more pleasant and that the rest of our team made your stay enjoyable. We look forward to welcoming you back and ensuring a warm experience from start to finish.Best regards, Guest Relations Manager
by A verified traveler
Posted 8 Sep 2024
So close to sotogrande Marina - beautiful decor and friendly staff
Comment from Hotel Management
13 Sep 2024 by Hotel Encinar de Sotogrande, Hotel Management
Thank you very much for your kind words. We are delighted to hear that you enjoyed our location close to Sotogrande Marina and the beautiful decor of our hotel. We are also pleased to know that our staff provided you with a friendly experience during your stay.We look forward to the pleasure of welcoming you back soon for another memorable experience.Guest Relations Manager
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Hotel Encinar de Sotogrande, Hotel Management
Thank you very much for your perfect 10 out of 10 rating! We are thrilled to know you had such a positive experience with us. We truly appreciate your feedback and look forward to welcoming you back soon.Best regards, Guest experience Manager
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Hotel Encinar de Sotogrande, Hotel Management
Thank you very much for your perfect 10 out of 10 rating! We are thrilled to know you had such a positive experience with us. We truly appreciate your feedback and look forward to welcoming you back soon.Best regards, Guest experience Manager
