Ratings based on 992 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 4 Nov 2024
First class and very friendly customer service at the front desk nice room thank you.
Please give the employee a raise and a paid vacation
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Andrew,Thank you for your wonderful feedback! We are thrilled you enjoyed your stay and received exceptional service from our front desk team. Your kind words will be shared with the staff, and we appreciate your suggestion regarding their recognition. We look forward to welcoming you back to Extended Stay America for another great experience!Sincerely,Hotel Management
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 24 Oct 2024
Good
Comment from Hotel Management
25 Oct 2024 by Hotel Management , Hotel Management
Dear Thomas,Thank you for your positive feedback! We are glad you had a good stay at Extended Stay America and appreciate your rating. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Management
by A verified traveler from Sacramento
Posted 21 Oct 2024
Was able to get a same day reservation & had a good night's sleep. Room was clean with no issues.
by A verified traveler
Posted 21 Oct 2024
Very nice!!
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Jeffrey, We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff! It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 10 Oct 2024
Very dirty. had lots of burn marks on counters & the floor.
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Dear Amber,Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. The condition of your room, including the burn marks, does not reflect our standards, and we understand how disappointing this must have been. Your feedback will be shared with our housekeeping team to ensure immediate improvements are made. We value your input and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
