Ratings based on 127 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 15 Oct 2024
Over all excellent property
5 out of 5
by A verified traveler

Posted 30 Apr 2023
Great staff. I enjoyed my stay there.
5 out of 5
by A verified traveler

Posted 26 Oct 2021
Amazing
4 out of 5
by A verified traveler

Nice Hotel.small rooms

Posted 1 Oct 2019 on Hotels
This hotel is not in downtown, but close walking distance, the room were clean but very small, old hotel, need some attention; example, safe box no batteries, the windows locks were unusable. But the people were super friendly and nice, but small details make a great place.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Feb 2019
5 out of 5
by A verified traveler

Good hotel in San Rafael

Posted 2 Nov 2018 on Hotels
Nice, comfortable hotel in San Rafael. Staff was friendly, the room was comfortable and the breakfast was good. The pool was also nice. It wasn't too warm when I was visiting so no one else was using the pool, but the water was quite warm and enjoyable. The location was about 5-10 minute walk to the "center". Wifi worked without problem.
4 out of 5
by A verified traveler

Posted 28 Sep 2018 on Hotels
Stayed in for one night. Hotel is clean. The hotel location was very convenient for us, four blocks from downtown. The service needs a little improvement.
4 out of 5
by A verified traveler

OK but not great by any stretch !!!

Posted 6 Sep 2018 on Hotels
This hotel is nothing to write home about. It is functional and looks clean but it is tired and needs a makeover. Staying for one night on my way to the airport it was OK traveling alone. !! Don't put the address into the GoogleMaps. Use the hotel name to get directions. The address will put you off the wrong exit.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Jun 2018 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Top notch service

Posted 30 Jun 2017
This hotel is known to be the best in San Rafael and it is because of the high level of service the staff provides. Working in hospitality, I pay close attention to detail and the staff is always smiling, and willing to do whatever it takes to make the guest comfortable and spend their time there without a worry. I visited the spa and Dayana was excellent and very considerate of my aunts back condition while performing the massage and I appreciate that. The staff makes rounds every night in person to ensure you have whatever you need at the moment and for the next morning. They offer free breakfast, which you can order up to the room. I will definitely come back.
Comment from Hotel Management
3 Jul 2017 by Revenue Manager, Hotel Management
Dear Samira, Thank you very much for staying with us and for sharing this feedback. We are glad to hear you had a very nice stay with us, and specially that our staff was as good as you expected. We hope to be your host next time you visit San Rafael. Thank you again, best regards, TOWER INN & SUITES
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