Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
A great location. Friendly staff.
Comment from Hotel Management
16 Dec 2024 by Embassy Suites San Rafael, Hotel Management
Thank you so much for the 5-star rating and review, Joy!
by A verified traveler
Posted 11 Dec 2024
Everything was amazing
Comment from Hotel Management
16 Dec 2024 by Embassy Suites San Rafael, Hotel Management
We are so happy to hear that you had an excellent stay, Darla!
by A verified traveler
Posted 10 Dec 2024
Loud talking all night ‘till 3 am. The hotel inner atrium (1st to 5th floor ceiling) is an echo chamber. Noisy all night on weekends.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Hilton Phoenix Team, Hotel Management
Dear Cathy, thank you for taking the time to rate our hotel. We're glad you enjoyed your stay, and we'd love to welcome you back again in the future.
by A verified traveler
Posted 5 Dec 2024
Nice room, great breakfasts!
Comment from Hotel Management
10 Dec 2024 by Atlanta Marriott Team, Hotel Management
Dear Lisa, thank you for the 5/5 rating! We're glad you enjoyed your stay, room, and breakfast. We'd love to welcome you back again soon. Until then, safe travels!
by A verified traveler
Posted 1 Dec 2024
Rooms need better soundproofing! Could hear people talking above us and could bathroom noises! Also, brrrskfast area constantly ran out of coffee and silverware. Also, shut down right at their time and left people without drinks while they were still eating
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Hilton Phoenix Team, Hotel Management
Thank you for rating our hotel a 5/5, Chang! We'd love to learn more about what we did right during your stay, so feel free to contact us at any time. We hope to see you again soon!
by A verified traveler
Posted 28 Nov 2024
We/ I liked Gabe & Maria & Liza, a helpful staff !! ♥️
Comment from Hotel Management
29 Nov 2024 by Hilton Phoenix Team, Hotel Management
Thank you for taking the time to leave a review, Nancy! We're glad that Mike, Maria, and Liza were helpful during your stay. We'd love to know how we can earn 5-stars from you, so feel free to reach out directly at any time. We hope to see you again soon!
by A verified traveler
Posted 28 Nov 2024
I liked the staff that helped me
by A verified traveler
Posted 26 Nov 2024
Nice stay
Comment from Hotel Management
27 Nov 2024 by Embassy Suites San Rafael, Hotel Management
We're so glad you had a nice stay, Lawrence! Thank you for the 5-star rating and review. We hope to welcome you back in the future.
