Ratings based on 26 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Cute rustic cabin with a beautiful view. Unfortunately the village party had loud music til 3 am.
by A verified traveler from Brooklyn, NY
Posted 30 Nov 2020
What a wonderful place to stay! Had some difficulty finding it, as I was driving alone and my Spanish is terrible, but once I arrived, I had zero complaints! There are two Balcon del Lagos on Google Maps, make sure to go to the one closer to the lake. The staff is extremely friendly, and truly care about your experience. The cabins themselves have stunning views, hot water, and are very cozy. I would highly recommend staying here, for a fun and authentic Ecuadorian experience!
Comment from Hotel Management
1 Dec 2020 by Brayan, Hotel Management
Para nosotros fue un gusto conocerlo, esperamos nos vuelva a visitar, agradecemos por aber elegido su estadia con nosotros
by A verified traveler
Posted 19 Oct 2020
Comment from Hotel Management
5 Nov 2020 by Turis, Hotel Management
Gracias
by A verified traveler
Posted 31 Jul 2019
The view was great.
There was no sound proofing so you would hear everything from the outside, the multiple dog fights during the night, the neighbor's loud music, people having sex in the cabin next door, the roosters from 4am.
Comment from Hotel Management
9 Aug 2019 by yuri, Hotel Management
Buenas Tardes
de seguro la persona que escribio este comentario no es para nosotros por que las cabañas tienen una separacion de 10 metros, y tomen en cuenta que es una persona anonimo
no hemos tenido reservas en este mes por esta paguina.
seguro fue alguien que se equivoco de lugar.
by A verified traveler
A Great getaway spot.
Posted 4 Jan 2019 on HotelsMy wife and I enjoyed our stay, We live in Cotacachi and love to visit the local area. Food was great and service was a family atmosphere. We would stay again.
by A verified traveler
Posted 5 Feb 2018 on CheapTickets
Was much more rustic than the description. Was OK for us but hard for some. We did have a fire in our room but not in dining area and that was quite bold. We were the only ones there and meals seemed kind of awkward. The family members were very nice and tried very hard. But different from advertised: no hot water, no bottled water, no “bar” ( they did have some beer) and 24 hour service does not really apply. But if you want to stay as “locals”. This was fine
by A verified traveler
Posted 31 Jan 2018 on Hotels
Great views. Warm family and community vibe.Hard to find.
by A verified traveler
Misleading
Posted 30 Aug 2016 on OrbitzUnfortunately, we were not looking for the rustic experience and that is what we received. The guys helping out and the lady assisting were very good. If you are looking for the rustic experience and want to be away from Otavalo as well as going up a dirt road then this is your place. However, you can't beat the view.
Recommended
for Everyoneby A verified traveler
Awesome view!
Posted 29 Jun 2016A beautiful stay!! Jessica, Efrain and Andres were so wonderful, warm and welcoming. Rooms have an awesome view but getting there was a little tricky. I read the reviews ahead of time and followed the directions that someone posted because our GPS on our rental car did not find the lodge. We looked for the man on a horse as land mark and made the turn on the church. Road was mostly dirt. The couple of down falls of the place was the small signs to guide you there and the hot water. We could only get hot water if you turned it at very low pressure, but glad we had some hot water! Quick showers is the way to go. If you just follow the mark points it's easy to get there and a must stay! Food was great, close to site seeing and hospitality was 5 stars. Would recommend this without hesitation.
Comment from Hotel Management
by Balcon, Hotel Management
Estamos muy agradecidos, por vuestra visita, esperamos regresen, nuebamente
Siempre estamos mejorando nuestro emprendimiento
Recommended
for Everyoneby A verified traveler
Posted 8 Jan 2016
Ok there were some issues
Community water problems for instance
