Ratings based on 996 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Toilets did not work. We paid for one king size bed and was given twin beds. I had to spend two hours to resolve the problem, yet was not given a late check out.
Comment from Hotel Management
24 Oct 2024 by Customer Care Staff, Hotel Management
Dear Kaleb, We apologize for the inconvenience you experienced during your stay. We understand that these issues can significantly impact your overall experience.Regarding the toilets, we're investigating the root cause of the malfunction and taking steps to ensure it doesn't happen again.We appreciate your understanding and look forward to the opportunity to provide you with a more enjoyable experience in the future.
by A verified traveler
Posted 16 Oct 2024
1: I didn’t get the accommodations I paid for
2: The unit I was in smelled like sewage
3: some of the people at the reception desk were not friendly or had enough tactics to deal with people (very rude)
4: after days of me trying to get the problem resolved by talking to different people, managers the problem never got resolved
5: when they finally have the time to get to my difficulties it was too late to change rooms
I got here on Thursday to leave on Wednesday they asked me if I wanted to move to a different room on Monday afternoon, by then what was the purpose of moving for just a day.
So overall I am very disappointed with this property; I don’t know if I will come back to this specific one next time.
Comment from Hotel Management
18 Oct 2024 by Customer Care Staff, Hotel Management
Dear Rosa,We are truly sorry to hear about your recent experience at our property. Your feedback is extremely valuable to us, and we take these concerns very seriously.Regarding the accommodations, we apologize for the initial oversight. We strive to ensure that all guests receive the exact accommodations they have booked. We will investigate this matter further to prevent similar occurrences.We are also disappointed to hear about your experiences with some of our reception staff. Our team is committed to providing excellent customer service, and we will take steps to address the issues you've raised. We will reinforce our training protocols and ensure that our staff is equipped to handle guest inquiries and concerns professionally and courteously.We appreciate you bringing these matters to our attention. Your feedback will help us improve our services and ensure that future guests have a more positive experience.Thank you for your understanding.
by A verified traveler
Posted 9 Aug 2024
Beach bungalow is only way to book this property! Amazing to be able to sit on porch at ocean and walk right onto beach. Caribbean water is great, very clear, snorkeling is good, very enjoyable swimming for all ages. No seaweed!!!
Food needs improvements, buffets and sit down restaurants are average at best. Reservation restaurants were just dressed up buffet selections. Didn’t like the full self-service thing they have going on with buffet, I understand there is a lot of people but I spent more time getting my family drinks, tracking down napkins/utensils than I did eating. At least have tables turned around quickly. Seemed understaffed.
Pools were too small for amount of people here. The set up with resort and it’s VIP/Super VIP was confusing and annoying so we just went anywhere we wanted, I’m fairly certain we sat in VIP area of entire stay. This place is very loud at night and blasts music until midnight at least. Didn’t like that there were no shade options outside of VIP areas on beach, people just huddle up around trees and put their towels on prime chairs to not be there the entire day. No shade at pools either.
English is the least spoken language here, it’s a European resort chain, which took getting used to with questions.
Traveled with spouse, 5yr old and infant. Overall the ocean bungalow room and convenience to everything made up for negatives. Many average/negative reviews for this place are accurate though FWIW. It’s like 7/10 resort that could better.
Comment from Hotel Management
19 Aug 2024 by Customer Care Staff, Hotel Management
Dear Guest,Thank you for choosing our hotel for your days of relaxation and enjoyment.Please keep in mind that all the opinions of our customers are taken into account as they help us to improve and strengthen our services, thank you for them. We look forward to welcoming you again in our facilities, We bid you a fond farewell,Customer Care StaffViva Dominicus Beach & Palace by Wyndham
by A verified traveler
Probably the worst all inclusiv in Bayahibe. Avoid
Posted 3 Aug 2024 on HotelsThe checkin was a madness. Coming for a quick vacation from our wedding, they wouldnt accept any Id (driver license from US nor Dominican, fireman dept id, nothing): they wanted the local id (expired due to this year president elections and were all expired) so I had to go back to the city (2h drive) to get my passport just for them to “take a copy”, which i gave them and wouldnt accept.
To reserve a spot for 2 on ANY of the restaurants was impossible: everything was full. Had to eat at the buffet the 3 days even after spending 950us for the stay. The buffet food is incredibly bad. Out of the 10 restautants available, 7 you had to PAY EXTRA 12.5usd to reserve, what a joke of all inclusive resort is this.
The TV was from the f 80s or something (see picture, from jurassic world playing). Im just surprised how disappointing this hotel is. There are much better options in Bayahibe, probably lole Catalonia.
I would not recommend AT ALL this hotel with so many better options that are really all inclusive, unlike this.
Comment from Hotel Management
5 Aug 2024 by Costumer Care , Hotel Management
Estimado Paulo,Nos gustaría darle las gracias por su preferencia en la selección de nuestro Viva Wyndham Dominicus Beach & Palace para sus vacaciones, así como por dejarnos saber sobre su reciente visita. En nuestro esfuerzo por mejorar continuamente la calidad de nuestros servicios e instalaciones, ponemos nuestro mayor interés y valor en la opinión de nuestros huéspedes. Por favor acepte nuestras disculpas por la experiencia durante su visita y cualquier inconveniente que esto pudiera haber causado.Le garantizamos que su comentario ha sido remitido a los departamentos implicados con el fin de encontrar y aplicar acciones de mejorar.Atentamente,Viva Dominicus Beach & Palace by Wyndham
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
5 Aug 2024 by Costumer Care , Hotel Management
¡Hola Covuris!Estamos felices de que hayas compartido tu puntuación en Google. ¡Esperamos recibirte pronto!Cordialmente,Viva Dominicus Beach & Palace by Wyndham
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Customer Care Staff, Hotel Management
Estimado Pedro,Agradecemos que hay dejado su puntuacion sobre nuestra propiedad.Esperamos que nos visite muy pronto!Atentamente,
by A verified traveler
Posted 6 Jul 2024
This property has the most beautiful beach and pools with plenty of chairs. It is clean and well maintained. They are seriously understaffed with the evening buffet actually not having food out first evening- it was picked clean. We ate at the ala carte restaurants in the evening all other dinners and we were happy. The line for the bar is deep because there is is one person tending bar and four people washing cups. Count on the fact your room won’t be ready- my husband says it part of the experience. Some employees can be really rude - but there are others who really make up for it. We’ve stayed at the property six or seven times over the past decade. We love the beach - it’s the best!
Comment from Hotel Management
10 Jul 2024 by Customer Care Staff , Hotel Management
Dear Tracey,Thank you for your valuable feedback on your recent stay with us. We are delighted to hear that you enjoyed our beautiful beach, well-maintained pools, and the overall cleanliness of the property.We appreciate your understanding and patience with these challenges. It's wonderful to hear that you enjoyed the à la carte restaurants and that some of our team members made a positive impression on you.Thank you for your loyalty over the years; we truly value your continued support. We look forward to welcoming you back for another memorable stay, and we will strive to exceed your expectations in every aspect of your visit.Warm regards,
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
10 Jul 2024 by Viva Dominicus Beach & Palace by Wyndham, Hotel Management
!Hola Josue!Estamos felices de que hayas compartido tu puntuación en Google. ¡Esperamos recibirte pronto!Cordialmente,Customer Care StaffViva Dominicus Beach & Palace by Wyndham
by A verified traveler
Posted 17 Jun 2024
The food was very bad and the waiters did not even pay attention to the spoon they put on the table, they had a lot of attitude towards the customers, there is no hygiene
Comment from Hotel Management
18 Jun 2024 by Viva Dominicus Beach & Palace by Wyndham , Hotel Management
Dear Violeta,We are sincerely sorry to hear about your disappointing experience at our restaurant. The satisfaction of our guests is our top priority, and we take your feedback very seriously.We apologize if the quality of our food did not meet your expectations and for any inconvenience caused by the attitude of our staff. Such lack of attention and attitude do not align with our usual standards of customer service.Regarding your concerns about hygiene, we adhere to strict sanitation measures to ensure a clean and safe environment for all our guests. We will promptly investigate the issues you've raised and take necessary corrective actions.Your feedback is valuable to us as it helps us improve our services. We hope to have the opportunity to regain your trust on a future visit.Best regards,Customer Care Staff
by A verified traveler
Posted 27 May 2024
El entretenimiento La musica en el Hotel TODO el
Dia son muy buenas.La ducha TENIA POCA AGUA y en las Noches NO HABÍA AGUA.NECESITAN FUMIGAR VIMOS CUCARACHAS.En general el HOTEL necesita remodelacion sobretodo El VIVA BEACH, El VIVA Palace se ve mejor.Nos encantó la piscina de agua salada.El trato del personal del Hotel es Excelente, muy cariñosos y atentos, por eso vamos mucho a Republica Dominicana porque nos tratan Superbien.
Comment from Hotel Management
27 May 2024 by Customer Care Staff, Hotel Management
Querida Gloria,¡Gracias por tomarse el tiempo para compartir sus comentarios !Nos alegra mucho saber que disfrutó de la música y el entretenimiento durante su estadía en nuestro hotel. Nuestro equipo se esfuerza por brindar experiencias memorables y nos enorgullece ver que lo logramos en su caso.Nos emociona saber que disfrutó de nuestra piscina de agua salada y que recibió un trato excepcional por parte de nuestro personal. Transmitiremos sus amables palabras a nuestro equipo, ya que se esfuerzan por brindar un servicio atento y personalizado en todo momento.Esperamos sinceramente tener la oportunidad de darle la bienvenida nuevamente en el futuro y de ofrecerle una experiencia aún más maravillosa.Con aprecio,
