Ratings based on 308 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2021 on Orbitz
by A verified traveler
Posted 17 Oct 2021
It is elegant and yet simple.
by A verified traveler
Posted 15 Sep 2021
Customer service was rude
by A verified traveler
Posted 17 Aug 2021 on Travelocity
I love everything in the hotel
The people the beach is a beautiful
Thank you the persons who working on the from desk is nice Gregori
Comment from Hotel Management
19 Aug 2021 by Reception Team, Hotel Management
Thank you so much for your review and to have chosen us!!!.
We hope to see you back here.
by A verified traveler from Miami, FL
Posted 7 Jan 2021
The property is beautiful, the beach and deck is nice, place and location are nice but we had inconveniences since the beginning like AC was not cooling, there was issues with the tv, coffee maker was broken, the room key was easily deactivated every time, they don't have a phone in the room to call the front desk, and the staff they have was not resolving the issues plus the drinks they offer to the guest are poor quality and the food is just ok.
by A verified traveler from Santo Domingo
Posted 14 Dec 2020
Excelentes vistas, las habitaciones muy bonitas y limpias, el parque acuático excelente, todo estaba hermoso, staff muy servicial , el único problema es la comida, estaba fría y la variedad es muy poca, si mejoraran eso todo seria perfecto.
by A verified traveler from Republica Dominicana
Posted 3 Dec 2020
Definitivamente me da mucha pena tener que escribir esto, pero hay que hacerlo. Había visitado el complejo unos años atrás siendo Cadaques, en ese momento parecía un hotel boutique,
No es lo mismo, el área que funciona como hotel esta totalmente descuidada, empezando por el lobby, uno siente que llega a un lugar abandonado. Desde el mobiliario hasta todo el entorno. El edificio que se me asigno, el palmera, simplemente deprimente, pasillos sucios, ascensor sucio, cristales sucios, TODO estaba lleno de polvo, arena y sucio. La habitación, fatal, siguen teniendo el mismo mobiliario, pero en peor condición, supuestamente la habitación había sido limpiada, pero estaba SUCIA, desde los muebles hasta el baño, ya no tienen las colchas bien tupidas, solo una frisada simple, marrón, de la que venden en los supermercados. La neverita no funcionaba y me tuvieron que cambiar a otra habitación. Me cambiaron a otra que no era que estaba mejor, pero por lo menos la neverita funcionaba. El aire acondicionada estaba sin tapa, y hacia el peor ruido que pueda existir, mi esposo constantemente tenia que darle un golpecito para que parara de sonar. Y el baño, bueno, para hacer el cuento corto, la ducha se nos quedo en la mano, se rompió.
Sobre la comida, muy poca variedad, fría y mala. Las bebidas, regular y básicas.
De verdad que es lamentablemente, ya que las condiciones del hotel no se prestan para recibir personas, por lo menos alguien que quiera pasarse unos dias de descanse y disfr
by A verified traveler from Virginia
Posted 16 Sep 2020
With a global pandemic, I couldn’t expect much. But it exceeded my expectations!
Food was great! Drinks were awesome, pool and beach was super nice. Everyone was so friendly! (Shout our to dionicio who took really good care of us) the bartender lady with red hair is just too sweet, and all the boys were amazing. Thank you so much for taking good care of us during this time. Does it lack things ? Yes, but like I said during this times they won’t have everything, but regardless it will be an amazing time.
by A verified traveler from Miami
Posted 15 Sep 2020
The bartender Evelyn was very friendly went beyond my expectations.
But the bathtub was discussting, the lobby to enter the building no lights the whole 6 days in my stayed. Also dirty towels hanging in the balcony for 5 days. The door to my room each and every time I had to go for them to make me a new key. Overall I didn't enjoy my stay. Very inconvenient also the food extremely poor. I have been to many all inclusive hotels and this by far was the WORST one would never return. The only thing that I can truly say the staff was very pleasant and all very caring.
by A verified traveler from Santo domingo
Posted 31 Aug 2020
A lot of mosquitoes. The room were okay and clean , there’s not hot water and the room with the refrigerator do not work. The buffet was horrible , there’s not variety of food. The drinks are terrible too. The beach and pool were okay.
