Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
The property was well kept the staff was superb, What I didn't like was my stay was not long enough
Comment from Hotel Management
31 Dec 2024 by Online Reputation Manager, Hotel Management
Dear Johnny,We truly appreciate your positive feedback. It would be a pleasure to host you again in the near future for a longer stay.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 12 Dec 2024
a wonderful holiday for a family with small children
Comment from Hotel Management
20 Dec 2024 by Online Reputation Manager, Hotel Management
Dear Eduard,Your positive feedback is very valuable to us. Thank you for taking the time to share your experience. Kind regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus
by A verified traveler
Posted 5 Dec 2024
One of serious problem to come in and out of water in the beach. Food verity options is second. No English speaking workers. Nice , beautiful, clean and quiet aria.
Comment from Hotel Management
9 Dec 2024 by Online Reputation Manager, Hotel Management
Dear Mikhail,Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beauty, cleanliness, and tranquility of our resort.However, we regret the challenges you faced with the beach access, food variety, and language barriers. Please know we take your comments seriously and will work on improving these areas to enhance our guests’ experiences.We appreciate your insights and hope to have the opportunity to welcome you back for a better experience in the future.Kind regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus
by A verified traveler
Posted 1 Dec 2024
We had the rooftop suite and had VIP access during our stay. The resort is beautiful! Spend the extra money to go this route. You also get access to the more upscale cabanas.
The buffet food was extremely subpart, so make reservations to restaurants ahead of time. The staff was incredible everywhere.
If you're looking to do a lot of excursions, understand that many are located an hour and fifteen minutes away. We probably would've only done one if we knew that.
Monkey land was our favorite excursion!
We went the second week of November, and it was overcast a lot. If you're into that, book then. Overall, it was a good experience, but we likely won't revisit.
Comment from Hotel Management
2 Dec 2024 by Online Reputation Manager, Hotel Management
Dear Alicia,Thank you for sharing your experience! We’re glad you enjoyed the rooftop suite, VIP access, and the incredible staff. Your feedback on the buffet and excursions is much appreciated and will help us improve. We hope to welcome you back someday!Regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Well maintained, beach is beautiful. Food mediocre at best. Entertainment went down from previous visits and could be improved.
Comment from Hotel Management
26 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Irina,Thank you for sharing your feedback. We are glad you enjoyed the well-maintained facilities and the beautiful beach. Your comments are valuable to us, and we will share them with the relevant teams to ensure improvements. We hope to welcome you back in the future for a more satisfying experience.Kind regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Great entertainment, great customer service, beach was beautiful,
Comment from Hotel Management
18 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Anabel,We are very happy to read that our hotel has lived up to your expectations and look forward to serving you again to repeat or even surpass this experience.Best regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus
by A verified traveler
Posted 13 Nov 2024
Great family vacation
Comment from Hotel Management
14 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Brisely,Thank you for sharing this positive feedback.Kind regards,Online Reputation ManagerIberostar Selection Hacienda Dominicus
