Ratings based on 997 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Loved everything about the all inclusive resort, staff is super friendly and very proactive ro make sure you are well taken carr of
5 Star *****
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Ivette Polo, Social Media Team, Hotel Management
We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service
by A verified traveler from Roosevelt
Posted 11 Nov 2024
This is our second time staying at this resort. First time was much better. This time foot quality was not great, on our second day we all got sick, not sure if from water or from food. Room service is a charge of 10$. You cant take food to go from the buffet. Life guard is not always present on beach,, saw few older people falling, and other visitors were assisting getting out of water. It is a shame, as we were all were looking to return, but most likely will need to find new resort.
Comment from Hotel Management
12 Nov 2024 by Ivette Polo, Social Media Team, Hotel Management
Dear Juliana,Thank you for taking the time to write a review about your stay in our resort.Your detailed suggestions are being valued as our guest’s feedback is truly important for us and we will consciously revise all of your remarksWhile we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us.
by A verified traveler
Posted 8 Nov 2024
Everyone is so sweet and awesome, I will be back. I had an amazing time
Comment from Hotel Management
11 Nov 2024 by Ivette Polo, Social Media Team, Hotel Management
We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.
by A verified traveler
Posted 27 Oct 2024
The resort is quiet, nice music in the pool area, i liked that there is a spot for smoking, and people are not smoking in the pool right on your kid's noses.
Dining, they have few options, but nothing special with the specialty restaurants, did not try the adult's side because I was with family.
Waternpark is nice, four options of slides. And lazy river, there is a food truck serving snacks, the cooker could learn how to fry, onion rings were a greasy mess.
Food on buffet is nice, slightly over average resort food, sometimes very few options of meats or go veggie, the food on display is protected by glass, so people are not talking all over your food, they have servers on each station so you just ask whatever you need.
Room was modern, nice appliances and clean.
Entertainment is really good, excellent team of dancers, they put on a good show every night.
There's an area for teens with video and table games, should have some arcade machines also, because sometimes all are occupied.
Overall good size, not so big, walkable.
On an additional note, they should treat everyone equal, they are not exactly rude, but us dominicans leave to fend for yourself and have to ask twice most of the time as they pay more attention to the typical tourist, there were a bunch of rowdy south americans yelling and disrupting all over the place, and they were all smiles.
You know, everybody is a paying customer and most know how to write reviews and leave tips.
Comment from Hotel Management
28 Oct 2024 by Ivette Polo, Social Media Team, Hotel Management
Thank you for choosing Hilton La Romana as your getaway destination and sharing your experience with the Tripadvisors community.There is nothing more rewarding than receiving the positive comments where our guest demonstrate the excellence of services and accommodation we offer in our property. We are happy to know that you have had an overall pleasant experience.Regarding your comments about the different areas of improvement, we have made sure to present them to management so the appropriate changes are implemented. We can guarantee that all our team is working diligently to correct our weaknesses and improve our guests' experience.Once again, thanks for letting us know about your experience and we very much look forward to your return!
by A verified traveler
Posted 21 Oct 2024
Loved basically everything! The ocean, the vibe and the drinks were great! I feel like at an all inclusive it’s water down, these definitely weren’t but they tasted amazing. If you like vodka, get the lemon juice & vodka. Very refreshing.
We were there for a wedding & it was beautiful
Loved the Italian restaurant and the Latin American
The buffet was okay, but what do you expect yah know
The one thing I would change is that you were constantly harassed with the upgrades & excursions. We just tried to avoid certain areas but people kept constantly approaching you.
For our transport we went with AmStar and it was great. We had our flight to SDQ which saved us a lot of money. The driver was very friendly and it was clean. They got us there fast and safe .
The room was amazing & we got a free upgrade to the swim up pool & got free wine ( which we forgot about lol). Room service was very good and no one touched your belongings. We definitely took advantage of the safe that was in the room.
We had so much fun at the casino , there tables were $5 min , $100 max and the ladies were great.
Definitely will go back
Comment from Hotel Management
22 Oct 2024 by Ivette Polo, Social Media Team, Hotel Management
Dear Matthew,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.Looking forward to have the pleasure of having you back home in the near future.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Ivette Polo, Social Media Team, Hotel Management
Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Ivette Polo, Social Media Team, Hotel Management
Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was outstanding.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Ivette Polo, Social Media Team, Hotel Management
Thank you for posting such a great note about your recent stay at Hilton La Romana. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes.
by A verified traveler
Posted 24 Sep 2024
I’ve been in this hotel over 12 times, but this time me and my kids got disrespectful treatment a lot of times.
The staff must be tiered but it was not nice at all.
The quality of the aliments was basic, really poor, not what I was used to!
Comment from Hotel Management
25 Sep 2024 by Ivette Polo, Social Media Team, Hotel Management
Dear Zoila,We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.
