Ratings based on 694 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
I was in the adults only hotel and everything is perfect except i wish they would put at least a low volume music at the bar cause after 9:30pm there’s nothing to do but go to your room. The bar is silent and you have no desire to have a drink. Feels like a funeral. They could put a very low music so the guests can enjoy while sitting by the bar and unwind.
Comment from Hotel Management
20 Nov 2024 by SL, Hotel Management
Dear Danny,Thank you for sharing your experience with us. We are pleased to hear that you found most aspects of your stay to be perfect. We truly appreciate your suggestion regarding the music at the bar, as it is valuable feedback that we will consider to enhance the atmosphere for our guests in the future.Your comments help us to continuously improve, and we hope to have the opportunity to welcome you back and offer an even more enjoyable experience.Kind regards,Social Listening ExecutiveCatalonia Royal La Romana
by A verified traveler
Posted 18 Nov 2024
Great time
Comment from Hotel Management
19 Nov 2024 by SL, Hotel Management
Dear Valentin,Thank you for your wonderful feedback! We are glad to hear that your stay was exceptional and that we managed to meet all of your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable experience.We wish you the best,Social Listening ExecutiveCatalonia Royal La Romana
by A verified traveler
Posted 18 Nov 2024
The property is excellent the same as the entertainment. Loved the room.
Comment from Hotel Management
18 Nov 2024 by SL, Hotel Management
Dear Claudia,Thank you for sharing your wonderful experience with us! We are so happy to hear that you enjoyed your stay and that we were able to meet your expectations. Your positive feedback is incredibly rewarding for our team and motivates us to continue providing outstanding service.We look forward to your next visit and the opportunity to create more lasting memories for you.Best regards,Social Listening ExecutiveCatalonia Royal La Romana
by A verified traveler
Posted 10 Nov 2024
Loved the size of the room and room service. Only the servers at the restaurants were friendly. The servers at the buffet and the coffee and snack stations not so much. It was fine for families or older crowd. Not enough entertainment. No night life. The grounds and landscaping were beautiful.
Comment from Hotel Management
11 Nov 2024 by SL, Hotel Management
Dear Deborah,Thank you for taking the time to share your experience with us.We are pleased to know that you enjoyed the size of your room, the room service, and the beauty of our facilities and gardens.We appreciate your comments about the service in our restaurants, and we take your observations very seriously.The friendliness of our team is essential to us, so your comments help us identify areas in which we can continue to improve service at all our service points.We also take note of your perception about entertainment and nightlife.We value your suggestions and will take them into account when considering future options to diversify and enrich the offer of activities for our guests.We look forward to welcoming you again and providing you with a more satisfactory experience.Sincerely,Social Listening ExecutiveCatalonia Royal La Romana
by A verified traveler from Wembley
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by SL, Hotel Management
Dear Anthony,Thank you for taking the time to share your rating. We would appreciate more details about your stay to better understand your experience and make any necessary improvements. Please feel free to reach out directly or provide further insights here.We value your feedback greatly.Best regards,Social Listening ExecutiveCatalonia Royal Bávaro
by A verified traveler
Posted 1 Nov 2024
Nicest beach we’ve been to in the Caribbean with zero seaweed! The people in the DR are awesome! Look forward to coming back to La Romana very soon..,
Comment from Hotel Management
5 Nov 2024 by SL, Hotel Management
Dear Daren,Thank you so much for sharing your experience with us!We are so happy to hear that you enjoyed our beach and the warmth of our people so much.It is gratifying to read that our beach was the best you have found in the Caribbean.We work hard to keep it in top condition and your comment motivates us to continue to strive.Your enthusiasm for the Dominican Republic and La Romana in particular fills us with joy.We hope that your next visit will be just as memorable, or even better.Kind regards,Social Listening ExecutiveCatalonia Royal La Romana
by A verified traveler from PISCATAWAY
Posted 31 Oct 2024
It’s a great place for the relaxing and enjoying the Caribbean water.
Comment from Hotel Management
31 Oct 2024 by SL, Hotel Management
Dear Dina,Thank you for your wonderful review! We’re delighted to know you enjoyed a relaxing stay and the beautiful Caribbean waters. We hope to welcome you back soon for another memorable experience.Warm regards,Social Listening Executive Catalonia Hotels & Resorts
by A verified traveler
Posted 24 Oct 2024
Excellent experience
Comment from Hotel Management
24 Oct 2024 by SL, Hotel Management
Dear Jose,We are glad to know you enjoyed your stay. Thank you for your excellent rating. We look forward to welcoming you again for another memorable experience.Best wishes,Social Listening ExecutiveCatalonia Royal La Romana
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by SL, Hotel Management
Dear Rose Mary,Thank you for your rating! We appreciate your feedback and hope to welcome you again soon.Best regards,Social Listening ExecutiveCatalonia Royal La Romana
by A verified traveler
Posted 12 Oct 2024
The food was mediocre, drinks was watered down, staff at Tao Cat was messy… spilled hot soup on my thigh, gave me ice to put on it. Didn’t even come back to ask how I was doing..
Their biggest concern was to have us sign up for their sales presentation… every time you are in the lobby you have to be dodging them.
Comment from Hotel Management
14 Oct 2024 by SL, Hotel Management
Dear Karen,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, particularly the incident with the hot soup and the service at Tao Cat. This is not reflective of the standard of care we aim to provide, and we will address this with the relevant team.We also apologize for the inconvenience you experienced with the food, drinks, and sales presentations. Your feedback is very valuable to us, and we will use it to improve our guest experience moving forward.We hope you will give us another opportunity in the future to provide you with the experience you deserve.Best regards,Social Listening Executive Catalonia Royal La Romana
